Patient Care Coordinator
1 month ago
Overview:
**Starting Hourly: $20.00 per hour depending on experience**
**ProSport** Physical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Orange County and surrounding communities.** Since 1992, ProSport Physical Therapy & Performance has built a reputation for delivering outstanding patient care for an exceptional team of clinicians. As Southern California's leading provider of quality hands-on care and customized therapeutic exercise programs, our team's focus is to treat the whole patient, including prevention and wellness.
**Currently, we are looking for a full time Patient Care Coordinator for our Costa Mesa location.**
**Schedule needed: Monday - Friday 7:30am - 4pm or 9:30am - 6pm**
**Responsibilities**:
**ESSENTIAL POSITION DUTIES**- Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staff- Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner- Responsible for answering phones and greeting patients with the utmost professionalism and care- Schedules new patients and collects all necessary information in order to verify insurance with carrier- Accurately and completely enters patient information and demographics into computer system- Submits patient insurance information in a timely fashion to ensure benefits are verified before the patient’s initial evaluation- Provides patients with an explanation of their benefits and thoroughly answers all questions- Calls and confirms new patient appointments- Collects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected- Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow- Follow up on “no show” patients on a daily basis- Treatment authorization and/or continued treatment Rx follow up- Maintains patient confidence and protects operations by keeping information confidential- Maintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration Manager- Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering- Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partners Group
Qualifications:
**Knowledge, Skills and Abilities**- Thorough knowledge of Microsoft Office- Possess strong customer service skills- Ability to maintain confidential documents- Must be organized and able to manage multiple priorities- Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles- Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.- Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.- Must be able to identify and problem solve- Possess strong team player attributes
**Education and Experience**
**Education**: High School diploma or equivalent
**Experience**: 1-2 years prior experience in customer service and administration preferred; medical or PT front office experience required.
**Physical Requirements and Working Conditions**:Requires prolonged sitting, some walking, bending, stooping, reaching and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.
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