Current jobs related to Patient Access Representative - Roslindale - Boston Medical Center
-
Patient Access Coordinator
2 weeks ago
Roslindale, Massachusetts, United States Boston Medical Center Full timeJob Title: Patient Access RepresentativeBoston Medical Center (BMC) is a leading healthcare provider in New England, committed to delivering exceptional patient care and services. As a Patient Access Representative, you will play a vital role in ensuring seamless patient registration and access to our facilities.Key Responsibilities:Register patients...
-
Patient Access Representative
2 months ago
Roslindale, United States Boston Medical Center Full timeBoston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible...
-
Patient Access Representative
2 weeks ago
Roslindale, United States Boston Medical Center Full timeBoston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible...
-
Fitness Sales Representative
1 week ago
Roslindale, Massachusetts, United States Crunch Fitness Full timeCrunch Fitness Membership Sales RepresentativeWe are seeking a highly motivated and results-driven Membership Sales Representative to join our team at Crunch Fitness. As a key member of our sales team, you will be responsible for driving membership sales, building value for new customers, and generating leads through outreach initiatives.Key...
-
Fitness Sales Representative
5 days ago
Roslindale, Massachusetts, United States Crunch Fitness Full timeCrunch Fitness Career OpportunityWe are seeking a highly motivated and enthusiastic individual to join our team as a Membership Sales Representative. As a key member of our sales team, you will be responsible for driving membership sales, building value for new customers, and generating leads through outreach initiatives.Key Responsibilities:Drive membership...
-
Field Customer Support Specialist
1 week ago
Roslindale, United States Acima Full timeJob DescriptionJob DescriptionField Customer Support Specialist (Collections)Location: Roslindale, MAWho We AreAt Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the...
-
Geriatric Nurse Specialist
3 weeks ago
Roslindale, Massachusetts, United States Favorite Healthcare Staffing Full timeJob OverviewAt Favorite Healthcare Staffing, we are dedicated to connecting skilled professionals with rewarding career opportunities in the healthcare industry. As a Geriatric Licensed Practical Nurse, you will play a vital role in delivering high-quality patient care and making a meaningful difference in the lives of our clients.Key...
-
Travel Physical Therapist Position
3 days ago
Roslindale, Massachusetts, United States Health Carousel - Travel Allied Full timeJob Title: Travel Physical TherapistWe are seeking a skilled Physical Therapist to join our team for a travel assignment in Jamaica Plain, Massachusetts.Job Details:Duration: 14 weeksHours: 36 hours per weekShift: 12 hours, daysAbout the Job:As a Physical Therapist with Health Carousel - Travel Allied, you will have the opportunity to work with a variety of...
-
Dental Hygiene Specialist
2 weeks ago
Roslindale, Massachusetts, United States Perfect Dental Management Full timeJob DescriptionWe are seeking a highly skilled Dental Hygiene Specialist to join our team at Perfect Dental Management. As a key member of our dental care team, you will play a vital role in providing exceptional patient care and contributing to the success of our practice.ResponsibilitiesPatient Care: Gather patient information and health background, take...
-
Certified Nursing Assistant
1 week ago
Roslindale, Massachusetts, United States IntelyCare Full timeAbout the RoleWe are seeking a skilled Certified Nursing Assistant to join our team at IntelyCare. As a CNA, you will provide high-quality patient care in post-acute care facilities, working closely with our nursing team to ensure the best possible outcomes for our residents.Key ResponsibilitiesDeliver exceptional patient care, including vital sign checks,...
-
Nurse Practitioner
2 weeks ago
Roslindale, Massachusetts, United States IntelyCare Full timeUnlock Your Nursing PotentialAt IntelyCare, we're dedicated to providing our nursing professionals with the flexibility and autonomy they need to thrive in their careers. As a Registered Nurse, you'll have the opportunity to work on your own terms, choosing from a variety of shifts and facilities that fit your schedule and lifestyle.BenefitsCompetitive Pay:...
-
Baker
9 hours ago
Roslindale, Massachusetts, United States Hebrew SeniorLife Full timeJob Title: BakerWe are seeking a skilled Baker to join our team at Hebrew SeniorLife. As a Baker, you will be responsible for preparing, executing, and producing high-quality desserts and baked goods for our patients, catering events, and cafeteria.Key Responsibilities:Prepare and execute desserts and baked goods according to standardized recipes and...
-
Travel Ultrasound in Boston, MA
4 weeks ago
Roslindale, United States Job.com Full timeJob.com Healthcare is seeking a Sonographer for 8 weeks for immediate opening in Boston , MA. Looking for candidates with 1 year experience. Fortus Healthcare Resources and QCI Healthcare are now stronger together as Job.com Healthcare. Job.com Healthcare believes in an environment where you feel included, valued, and respected. We have been working with...
-
Nurse Career Opportunities
3 weeks ago
Roslindale, Massachusetts, United States IntelyCare Full timeAbout the RoleWe are seeking a skilled Registered Nurse to join our team at IntelyCare. As a Registered Nurse, you will be responsible for providing high-quality patient care in a variety of settings, including assisted living facilities and skilled nursing facilities.Key ResponsibilitiesAdministering nursing care to residents in accordance with their...
-
Security Officer
3 weeks ago
Roslindale, Massachusetts, United States Hebrew SeniorLife Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Security Officer to join our team at Hebrew SeniorLife. As a Security Officer, you will be responsible for ensuring the safety and security of our campus and its occupants.Key ResponsibilitiesConduct regular patrols of the campus to identify and mitigate potential security risks.Respond to...
-
Pediatric Primary Care Physician
1 day ago
Roslindale, United States Brigham & Women's Hospital Full timePediatric Primary Care Physician - Jamaica Plain MA Exciting opportunity to join Brigham and Women's Hospital as a valued Pediatrician - outpatient Primary Care Physician at Brookside Community Health Center in Jamaica Plain.Brookside Health Center is a comprehensive facility offering primary care and specialty services, including dental, nutrition/WIC, lab,...
-
Pediatric Primary Care Physician
1 day ago
Roslindale, United States Brigham & Women's Hospital Full timePediatric Primary Care Physician - Jamaica Plain MA Exciting opportunity to join Brigham and Women's Hospital as a valued Pediatrician - outpatient Primary Care Physician at Brookside Community Health Center in Jamaica Plain.Brookside Health Center is a comprehensive facility offering primary care and specialty services, including dental, nutrition/WIC, lab,...
-
Nurse Career Opportunities
3 weeks ago
Roslindale, Massachusetts, United States IntelyCare Full timeJob SummaryWe are seeking a skilled Registered Nurse to join our team at IntelyCare. As a Registered Nurse, you will be responsible for providing high-quality patient care in a variety of settings, including assisted living facilities and skilled nursing facilities.Key ResponsibilitiesAdministering nursing care to residents in assisted living facilities and...
-
Registered Nurse
3 weeks ago
Roslindale, United States IntelyCare Full timeTake home an hourly rate of up to $65 as a Registered Nurse (RN) in Roslindale, MA, and the wider area, while working as a W2 employee with a schedule that's completely under your control. At IntelyCare we combine the best of both worlds — flexible schedules and employee benefits — to give you the work-life balance that you deserve. With our all-in-one...
-
Registered Nurse
3 weeks ago
roslindale, United States IntelyCare Full timeTake home an hourly rate of up to $65 as a Registered Nurse (RN) in Roslindale, MA, and the wider area, while working as a W2 employee with a schedule that's completely under your control. At IntelyCare we combine the best of both worlds — flexible schedules and employee benefits — to give you the work-life balance that you deserve. With our all-in-one...
Patient Access Representative
3 months ago
***:
Under general supervision from the Team Coordinator, the Team Lead is responsible for the optimal functioning of the Patient Contact Center by ensuring patient calls are answered and handled efficiently. Additionally, through coaching, training and real-time support, the Team Lead is responsible for ensuring that patients receive world-class customer service and accurate information. The Team Lead is also responsible for maintaining the day to day operations of the Patient Contact Center by providing support to Patient Service Representatives and working closely with the Operations Manager.
**Position: Patient Access Representative***
**Department: Family Medicine, Roslindale Medical Center**
**Schedule: Full Time
- Monday, Tuesday, Wednesday: 10:30a-7:00p. Thurs, Fri: 8:30a-5:00p. Rotating Saturdays.**
**ESSENTIAL RESPONSIBILITIES / DUTIES**:
Provides leadership in complying with governmental, accreditation, other regulations/requirements, and with call center policies. Monitors Call Center performance in real-time to ensure the following:
- Patient Service Representatives are adhering to their schedules at all times
- Patient Service Representatives are making use of after call work and other telephone states in an efficient manner
- Staff members are supported while handling complex or escalated calls
- Establishes and maintains efficient communications between the Call Center and leadership in the clinics we support
Functions as a coach/trainer to Patient Service Representatives on technical, operational and policy/procedural issues. Communicates information to promote excellence, quality service and cooperation among team members.
Analyzes Service Rep performance and makes recommendations regarding performance management issues.
Contributes to annual Patient Service Representative performance evaluation.
Answers patient telephone calls during intervals of peak call volume or as needed.
Provides world class customer service to our patients at all times.
Works cooperatively with team and takes appropriate steps to effectively resolve issues, seeking assistance from supervisor/manager when needed.
Takes escalated calls from Patient Service Representatives as needed and works to arrive at creative solutions to resolve patient issues.
Responds to patient inquiries, consulting with call center and clinic leadership as needed.
Assists call center managers in the completion of our call quality and scheduling accuracy samples in the following ways:
- Complete call quality survey forms as needed
- Conduct scheduling accuracy audits as needed
- Work with call center managers to create personalized coaching plans to help Patient Service Representatives develop and improve
Provides real-time Q & A and coaching to Patient Service Representatives while they are taking calls from patients.
Assists in the onboarding of new hires and temporary staff when necessary.
Assists management in the execution and maintenance of our training program both for new hires as well as for seasoned representatives receiving training in a new skill. Will conduct new employee training at times.
Provides real-time Q & A and coaching to Patient Service Representatives conducing outbound call campaigns.
Assists management in the support of Patient Service Representatives working on inbound referral inventory to ensure all turnaround time goals are met.
Remains knowledgeable of and follows appropriate policies, procedures, and work rules, including but not limited to, policy regarding hours of work, absenteeism and tardiness. Provides feedback to manager regarding follow-up action or non-compliant issues.
Maintains a complete understanding of emergency procedures.
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
Utilizes hospital’s behavioral standards as the basis for decision making and to support the hospital’s mission and goals.
Performs other duties as needed.
**JOB REQUIREMENTS**
**EDUCATION**:
Must be a high school graduate or have a GED.
**CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED**:
None
**EXPERIENCE**:
Required: 1-2 years of relevant experience (one of which in admitting, medical office, managed care or insurance).
Preferred: Additional training as a Medical Assistant, Pharmacy Technician, or other relevant healthcare background, training and/or experience that will provide the ability to understand and be fluent in medical terminology..
**KNOWLEDGE AND SKILLS**:
- Must understand computer, office and medical terminology
- Must demonstrate ease with medical terminology and be able explain healthcare issues to patients with empathy and concern
- Ability to empathize with and coach the patient in navigating the healthcare system
- Effective interpersonal skills to with a diverse group of professional and personalities in a team environment
- Have strong inter
