![Homewood Suites Phoenix Metro Center](https://media.trabajo.org/img/noimg.jpg)
Hotel Night Auditor Part-time
4 weeks ago
Communicate with housekeeping to make sure guest rooms are ready
- Handle customer complaints as necessary
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
**Qualifications**:
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Comfortable taking telephone calls and mitigating stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school graduate, GED recipient, or equivalent
**About Company**
Find us off I-17, 20 minutes from Phoenix Sky Harbor International Airport and downtown. You’ll be 10 minutes from Arizona State University West and 20 minutes from Grand Canyon University.
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