Psr Patient Services Representative

2 weeks ago

Colonial Heights, United States Bon Secours Full time

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.
The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

**ESSENTIAL FUNCTIONS**:

- Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
- Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
- Ability to answer internal and external calls in a friendly and helpful manner
- Must possess the ability to troubleshoot and resolve problems promptly
- Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
- Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
- Other duties as assigned

**EDUCATION**:

- High School Degree or GED

**EXPERIENCE**:

- Prior experience in the healthcare field or a related area is preferred but not required
- Knowledge of medical terminology preferred but not required
- Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required

**SKILLS & ABILITIES**:

- Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
- Engage with staff and patients in a professional manner
- Basic math skills

Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more
- Benefits offerings vary according to employment status

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