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Customer Service Representative

4 months ago

Huntington Beach, United States California Faucets Inc. Full time

California Faucets is looking to bring on a talented **Customer Service Representative**. This role is based** on site **in our Huntington Beach, CA office. The hours for these positions will be Monday through Friday, full-time from 8:00 am-4:45 pm.
- ** Join the California Faucets Team**

For over 30 years, California Faucets continues to dominate the industry in providing custom made manufactured bath and kitchen products out of our factory in Huntington Beach, California. Founded in 1988, California Faucets began with a simple premise: to deliver high-quality and customizable decorative faucets in a timely manner, while providing unparalleled customer service. Thirty years later, these principles remain the core of our company culture. We sell primarily through plumbing showrooms and specifiers such as architects and contractors, and offer both stock and highly customizable products. That makes our supply chain, as well as our manufacturing environment, a bit more complex than most, but we don't believe in mass-produced products.

If we had to describe our company culture in one word it would be "yes." "Yes" to allowing customers to mix and match any handle with any spout in any finish. "Yes" to quick delivery. And, most importantly, "Yes" to unparalleled customer service. By joining our team, you'll help us ensure that we maintain the culture that makes "Yes" possible. In the spirit of "Yes", your great ideas will be warmly welcomed. From our products to our people, we’re truly unmatched If you’re looking for a fast paced, innovative and welcoming workplace, then a career with our company is right for you.

**What’s in it for you**
- 100% Employer-Paid Medical + Dental + Vision Insurance options for employees
- 401(K) Plan with company match
- Profit Sharing plan
- Flexible Spending Accounts
- Basic Life and AD&D/Long Term Disability
- Paid time off
- Discounts on theme parks, movie tickets, sports, hotels and more
- Employee referral bonus program
- Employee Assistance Program

Additional voluntary benefits are also offered Come be a part of something great

**Job Description/Essential Duties**:
The Customer Service Representative (CSR) is responsible for providing first-class customer service to all customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members of the customer service team in a remote work environment.

In addition to these duties, the Customer Service Representative will also:

- Answer customer calls and actively listen to identify their issues.
- Build customer relationships, earning their loyalty and trust.
- Enter customer orders and returns in ERP system.
- Troubleshoot problems and resolve a range of customer issues from estimating lead times, offering design options, discussing shipping options, and resolving warranty concerns.
- Perform additional assignments per manager's direction.
- Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._

**The Following Personal Attributes/Skills are Required**:

- Ability to read, write, speak, and understand English fluently.
- Excellent interpersonal, organizational, and communication skills.
- Excellent verbal and written communication.
- The ability to explain things easily in ways that people can understand.
- A proactive approach to problem solving in addition to reliable follow-through on a variety of tasks.
- A sense of urgency and efficiency in all tasks.
- Excellent time management skills; must be able to handle multiple priorities simultaneously and meet deadlines.
- Ownership of all assigned areas of responsibility.
- Attention to detail and accuracy; must be able to recognize and resolve discrepancies.
- Team player with a positive, “can-do” attitude that can work in a fast-paced environment.
- Good judgement and discretion.
- Ability to meet or exceed the company’s attendance and punctuality standards.
- Ability to work overtime as needed.
- Use miscellaneous office equipment (ex: calculators, computers, copiers, etc.).

**Education and Experience**:

- The minimum educational requirement to successfully perform this position is a high school diploma or G.E.D. certificate.
- At least six (6) months of customer service experience.
- _ Experience in a manufacturing environment is a plus._
- _ Experience working with a fully integrated ERP system is a plus._