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District Parts

3 months ago

Jamesburg, United States Hyundai Motor America Full time

**District Parts & Service Manager**:
**Date**:Apr 30, 2024

**Location**: Jamesburg, NJ, US, 08831

**Company**:Hyundai Motor America

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

**_It’s time you rethink what you expect from an employer._**

**Location**:

- Western Region- Eastern Region- Mid-Atlantic Region- Mountain States Region- South Central Region- Southern Region- Central Region**Purpose**:
**Major Responsibilities**:

- Regularly contact dealers to communicate, implement and administer HMA programs, policies and procedures.
- Monitor and advise dealer and regional management of dealer’s performance/adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, Customer Satisfaction, etc.
- Communicate HMA assigned objectives and work with dealers to insure progress towards attainment of objectives.
- Provide technical support as required to verify vehicle operating issues; warranty repair procedures and customer concerns.
- Provide feedback to HMA in written reports.
- Monitor dealer performance with respect to the HMA dealer agreement.
- Provide recommendations on operational improvements to Dealer and dealership managers, which maximize customer satisfaction, customer retention, operational effectiveness, market penetration, and dealer parts and service profitability.
- Ensure consistent training attendance and participation at regional and satellite training classes.

**Major Responsibilities (continued)**:

- Work through dealers to implement processes that improve Customer Satisfaction and manage the resolution of customer complaints within an assigned district;
- Meet with customers as required to resolve concerns;
- Maximize Parts & Accessory Sales in assigned district;
- Administer HMA Goodwill funds to improve Customer Satisfaction and increase re-purchase intent.
- Represent Hyundai Motor America in Better Business Bureau, State Lemon Law cases; assist corporate attorneys in developing the company’s case and position;
- Special projects and assignments.
- Extensive overnight travel required.

**Authority**:

- Quickly identify areas of deficiencies in the Parts and Service departments and make reasonable suggestions for corrective action
- Analyze technical concerns as needed and authorize repairs within Hyundai policies and procedures for both warranty and goodwill expenses
- Authorize discretionary spending for parts expenses that fall into a goodwill type of situation
- Evaluate situations involving customer disputes/concerns and approve the appropriate level of financial assistance to resolve the concern in the best interest of both the customer and Hyundai Motor America.

**Education**:

- ~ Must be a high school graduate- ~ Bachelor’s degree preferred- ~ Master’s degree a plus**Related Experience**:

- Five to seven years of experience of which at least three years of directly related wholesale experience in automotive.
- Retail experience a plus
- Industry Knowledge - Automotive Retail
- Demonstrates a sound understanding of automotive dealership sales/service/parts operations and financial services; uses knowledge and experience to improve operational performance

**Skills/Knowledge**:

- Problem Solving: Uses qualitative and quantitative analytical skills to solve difficult problems; suggests and tests well-reasoned solutions.
- Customer Service Skills: Seeks to understand customer needs and expectations; understands the customer’s position, develops and implements solutions to meet the customer needs; looks for opportunities to become involved.
- Business and Financial Literacy: Demonstrates sound fundamental understanding of business concepts that impact the success and profitability of the organization; understands the implications of key financial indicators; uses financial information to assess the impact or viability of alternative actions.
- Negotiation/Problem Resolution Skills: Builds relationships: demonstrates integrity and trustworthiness brings conflicts and disagreements into the open and effectively negotiates a resolution; is persuasive and thinks well in impromptu situations. Maintains stability of performance under pressure; reacts well to emergencies; maintains positive composure and confidence in adverse situations.
- Performance/Results Focused: Drives for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles: tracks and prioritizes work; sets high standards of performance; pursues aggressive goals and works hard to achieve them; maintains stability of performance under pressure

**Certification**:

- N/A

**Physical Requirements**:

- Normal office duties- Travel: 75% - 100%- Business travel as needed**Work Model**:

- Field**Affiliate**:

- #Hyundai**Compensation**:

- $86,800.00 - $124,000.00 Annual