Internet / Bdc Sales Manager

3 days ago

Houston, United States Mac Haik Houston Dodge Full time

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pients represent our dealers who have achieved the highest level of customer experience in the 5 areas of Performance Measures, Process Validation, Employee Survey, Training Certification, and Faculty Certification. *Now Hiring* *BDC* The BDC position generates sales appointments with customers through inbound and outbound phone contact. The BDC position is responsible for responding to customer inquiries and for using lead management tools to deliver sales results. *Essential Duties and Responsibilities*
- Increase the sales traffic by responding to inbound calls, making outbound sales calls such as (not limited to) internet lead responses, unsold internet showroom traffic and follow up calls which produce specific appointments for the sales team.
- Respond to customer inquiries with courtesy, accuracy and professionalism.
- Understands the needs of the customer, developing a flexible sales process, to draw them into the store for vehicle demonstration and to close the transaction.
- Supports the marketing initiatives of the dealership by relaying promotions by phone.
- Checks systems frequently and responds to inquiries immediately; promptly and accurately enter all customer inquiry data into the CRM.
- Effectively utilize lead management tools to maintain repeat and referral business.
- Establish personal income goals that are consistent with dealership standards of productivity in setting and confirming a volume of daily appointments, and devise a strategy to meet those goals.
- Develop and convey a high level of automotive product knowledge.
- Ensures that store inventory, pictures, and status are updated on a daily basis.
- Develop and enforce procedures to record and confirm all appointments for the sale and delivery of vehicles.
- Adhere to consistent and reliable work schedule.
- Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand.
- Effectively perform duties and responsibilities in a safe manner.
- Other duties as assigned. *Qualifications*
- High school diploma or equivalent required
- Proficiency with operating in a web base, networked, internet environment.
- CRM and DMS experience preferred
- Ability to sell a minimum quota according to dealership standards
- Valid driver’s license and acceptable driving record
- Successful completion of pre-employment screening
- Authorization to work in the USA *Here’s what we offer:*
- Medical, dental, and vision plan
- 401(k) savings plan
- Opportunities for advancement
- Great culture
- 5 day work week _We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._ Pay: $50,000.00 - $75,000.00 per year Benefits:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance Ability to Commute:

- Houston, TX 77037 (required) Work Location: In person

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