Studio Administrator

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**EXPRESSIONS MUSIC ACADEMY IS EXPANDING**

In 2010, 24-year-old piano teacher, Jessica Schatz, did something crazy and started up her own music school in the metro Detroit area with less than $5,000 and her 50 students. Nearly 14 years, 3 states, 13 locations (and growing), over 250 employees, and over 3,100 students later, she is spreading the love and excitement of her company further around both the Metro Detroit and Metro DC areas With plans for more locations, Expressions is primed to grow and is looking to hire an exceptional new administrative professional.

We’re looking for a team-oriented, optimistic, incredibly organized, reliable, and responsible person who knows how to balance work and fun. We are a genuine, people-caring, personal business that cares about growth for its employees. Growth is what we expect and what we commit to for every employee. We enjoy all the best parts of being a small business - flexibility, fun, excitement, teamwork, friendship, family-like atmosphere - while enjoying all the best parts of a medium-sized/larger business such as impressive structure, organization, technology, and systems. We’re in a beautiful place as a company and we’re looking for a beautiful person to join our beautiful family

This position has the strong potential to grow into more responsibility and higher pay as it has for the existing staff in Detroit & DC. We are looking for strong leaders to contribute to our vision, bringing their own vision and unique strengths to the table.

**OUR HISTORY**:
Expressions is now the largest music school in Michigan and one of the largest private music schools in the country. We have grown to over 3,100 weekly private students between our twelve locations. Expressions is an energetic, innovative music school with a growing, impressive community of over 230 highly qualified instructors and 30 administrative/management staff in various departments. We are extremely organized and our admin and management teams handle all of the student recruiting and promotion, registration, scheduling, make-ups, billing, policies, special projects, recitals, and much more. We foster a strong sense of community and teamwork among all of our staff and we place a strong emphasis on the quality of education we offer to our students. Expressions is a cheerful, energetic, fast-paced, fun, and exceptionally supportive place to work.

**BASIC REQUIREMENTS**:
The basic starting responsibilities include:

- Assisting parents and students enthusiastically on the phone and in person at the front desk
- Scheduling private lessons for adults and children
- Managing electronic communications from students, parents, and teachers with an expectation of a prompt reply
- Being very knowledgeable of and comfortable with the sales-forward aspect of promoting our lesson programs to inquiring students
- Processing new student enrollments, schedule changes, withdrawals, requests, etc. following our structured checklists
- Assisting with and prioritizing miscellaneous projects and tasks as assigned
- Basic facility upkeep, light cleaning, and organizing

The basic requirements include:

- Reliable transportation
- Consistent attendance and punctuality
- Highly organized and detail-oriented
- A love for working with people
- Strong basic computer and typing skills
- Strong writing and verbal communication skills
- Comfortability with light sales - typically promoting our programs to inquiring students and confidently providing options for those who are considering stopping lessons

**EXTENSIVE TRAINING PROVIDED**:
We provide comprehensive, personalized, hands-on training for all new members of our admin team. The training program has three phases:

- Training starts with a week-long overview of our entire company and operations
- The new employee then works through 1-2 weeks of interactive shadowing with members of our current team
- Training ends with 2-4 weeks of the “desk buddy” phase which allows the new employee to work independently at their own work station, but with a co-worker at a work station nearby for support

Throughout the training phase, constant, patient support and coaching is provided. Beyond that, support for all of our admin staff is consistently available via information, assistance, and encouragement from each other as well as refreshing accessibility to management, who works extremely hard to make sure our team is always comfortable. Learning a new administrative job is never for the faint of heart, but we’ve got a system and a solid track record and if you’re up for the challenge, we’d love to get you there We are a teaching company, after all, and we love to teach and encourage

**AVAILABLE POSITION: (full time/40 hours)**
- **Mondays** - 1:30 - 9:00 PM in Burke
- **Tuesdays** - OFF
- **Wednesdays** - 1:30 - 9:00 PM in McLean
- **Thursdays** - 12:00 - 9:00 PM in McLean/Annandale (rotating week to week)
- **Fridays** - 12:00 - 8