Express Service Advisor- Chevy Gmc Dewitt

5 days ago


DeWitt, United States Ed Morse Automotive Group Full time

Overview:
Accelerate your career with Ed Morse Automotive Group With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking an **Express Lane - **Service Advisor** to join our Ed Morse team in DeWitt, IA

**Responsibilities**:

- Act as the primary contact between the dealership and customers specifically for express lane services, including oil changes and other quick maintenance tasks.
- Provide customer satisfaction and maximize dealership sales of parts and service
- Advisor will report directly to the Service Manager/ Service Director
- Collaborate closely with vehicle sales managers and technicians to ensure seamless service delivery.
- Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level, ensuring a positive resolution for the customer.
- Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
- Promptly meet and greet service express lane customers warmly and be the perfect host
- Listen attentively to customers' reasons for visiting the express lane and ensure their concerns are accurately understood.
- Offer logical diagnostic services or repairs to satisfy customer's concerns
- Provide accurate estimates for all the services or repairs recommended

Qualifications:

- Be a positive associate who provides exceptional personalized service to our guests and community.
- Conduct all business with sincerity, honesty, and genuine concern for customers.
- Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
- Maintain a customer satisfaction rating above zone average.

**Why Ed Morse?**

In addition to a rewarding career, Ed Morse offers our employees the following:

- Weekly Pay
- Uncapped earning potential -Bonuses, Commissions, etc.
- 401K with company match
- Competitive Health Benefits including: Medical, Dental, Vision
- Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
- Employee Assistance Program
- Quarterly Wellness Program
- Vacation Pay
- Sick Pay
- Six Paid Holidays each calendar year
- Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
- Employee Referral Program - Get rewarded for working with friends
- Become involved in our community with Ed Morse Cares
- Unlimited career potential - opportunities in multiple states with over 30+ brands
- Ongoing Education - receive manufacturer and product knowledge training



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