Rep, Member Service
2 weeks ago
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth.
**Our WHY is the reason we exist**: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU #bYOU
**Visit the link below to learn more about life at BCU**:
SALARY
This position has a base salary range of $38,400.00 - $57,600.00 USD Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.
SUMMARY
Perform all member service-related functions in a timely and accurate basis. To effectively consult with members and prospective members on credit union products and services and understand the importance of providing financial well-being solutions to all our members.
ROLE AND RESPONSIBILITIES
- Interview members/prospective members to identify, consult and fulfill their present and future financial and lending needs.
- Conduct all member service transactions.
- Build and maintain favorable member relations/relationships.
- Comply with internal and external regulations, policies and procedures.
- Responsible for the achievement of individual sales and service goals including consumer loan origination sales.
- Successfully complete all required registrations or certifications as needed.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- High School Diploma or equivalent.
- Minimum 2 years’ experience in Financial Institution, cash handling, and/or retail sales is preferred.
- Excellent verbal and written communication skills.
- Must be detail oriented and possess excellent organizational skills.
- Ability to consistently represent one's self, and the credit union, in a positive and professional manner at branch and outside business development events.
- Ability to multi-task, and to work well under pressure.
- Ability to work well in a team environment.
- Operate independently with mínimal direction.
- Intermediate knowledge of Windows PC skills and thorough knowledge of relevant BCU computer systems.
- Bilingual in English and Spanish preferred.
BCU Shared Values. We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU
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