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Bdc Representative
4 months ago
The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located in Arlington Heights, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.
What We Offer:
- Aggressive compensation plans
- Family Owned and Operated - 90+ years in business
- Medical, Dental, and Vision Insurance
- 401K and additional benefits
- Accrued Vacation Time
- Paid Training
- Discounts on products, services, and vehicles
- Growth Opportunities
Job Responsibilities:
- Prospect follow-up calls, set appointments for service, and gauge customer satisfaction
- Schedule service appointments and reschedule no show customers
- Contact customers based on current marketing incentives
- Follow up with existing and potential customers to generate leads and close sales
- Follow up in a manner that results in the customer visiting the dealership
- Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Job Requirements:
- Excellent computer skills required.
- Knowledgeable to call center environment.
- Automotive experience helpful but not required.
- Able to communicate persuasively with customers to set appointments.
- Willingness to undergo a background check in accordance with local law/regulations
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws_
