Care Coordinator

2 weeks ago

Oak Creek, United States ADVENT Full time

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way - together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

**How** **you will make an impact as a** **Care Coordinator**:

- Act as direct contact for patients through their recommended procedures
- Manage cancellation and no-shows, giving personalized attempts for reschedule
- Prep all Sinus CT Scan Patient appointments with financial quotes and insurance benefit information for easy scheduling and forward progress of Patient Journey for procedure.
- Facilitate patient communication for their procedures, including insurance benefits/deposits, authorization status, out-of-pocket costs, finance options, and pre
- and post-operative instructions.
- Comfortable and confident in the art of influencing to assist patient to move forward
- Comfort with quoting and asking patients to proceed with procedures and treatments
- Troubleshoot problems, brainstorm solutions, make critical decisions that directly impact ADVENT’s patient care plan and impact business growth
- Collaborate across departments including clinical and reimbursement to ensure overall success with a high focus on our complete Patient Journey
- Plan and adapt with business growth and strategy, cross-training where necessary to accommodate different situations and locations. This may include virtual and/or traveling support in other market clinics or markets. Potential need to periodically work in clinics outside home market.
- Provide a raving fan experience to every prospect and patient, every day.

**What we're looking for in a Care Coordinator**:

- Best in Class Customer Engagement experience in a sale driven environment.
- Experience with treatment outcomes and sales model
- Sales aptitude and orientation to overcome barriers or hesitations.
- Master influencer with unstoppable mindset and is exceptionally driven.
- Ability to manage cost conversations with patients.
- Experience with insurance and out-of-pocket patient responsibility preferred.
- High comfort level with medical terminology and comfortable with collaboration with MDs.
- Excellent skills in ability to prioritize multiple tasks with attention-to-detail and accuracy in work.
- Strong professional presence and business acumen, excellent organizational and interpersonal communication skills, and organizational agility.
- Excellent time management skills, including ability to work autonomously and with mínimal direction, anticipating needs and planning accordingly, taking initiative to organize and prioritize responsibilities and tasks to meet deadlines.
- Ability to roll up your sleeves with a can-do attitude and the willingness to do whatever it takes to help the business succeed, even if it’s outside of your job description

**Why you should choose ADVENT**:

- Culture that embraces excellence and ethics, we are solutions minded, and encourage you to ask questions
- 16+ days of PTO with holidays paid off
- Medical, dental, and vision insurance with generous employer paid HRA account
- 401k Contribution
- Rewarding work with standard business hours (no late nights or long weekends)

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