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Admissions and Retail Manager

4 months ago

East Dundee, United States Santa's Village Amusement Park Full time

The Admissions and Retail Manager is responsible for the following:

- Provide managerial leadership functions, encompassing workload coordination, schedule oversight, personnel coaching, and performance management for up to 50 seasonal employees in a hands-on fast paced environment.
- Ensure operational efficiency across areas including admission operations, field trips, special event ticketing, entry, attractions, on-demand customer service communications, guest inquiries, post-visit feedback and any area that may interact with guest experience.
- Execute and lead your team with suggestive selling and up selling techniques and providing accurate and current information regarding various product offerings and entitlements while meeting department goals.
- Providing relevant park information to guests as well as engaging in positive guest interactions with all guests.
- Have the drive and ability to create/design new products and execute procurement of those items.
- Ensuring that all personnel, facilities, and materials are in complete readiness for operation.
- Have the ability to alter production and employee needs with varying daily business volume and monitor all direct operating expenses for their cost center.
- Enforcing established safety practices and ensuring that all productivity and quality standards are maintained.
- Maintaining gift shop supplies par stock; completing requisition forms accordingly and completing physical inventories.
- Conducting meetings with their staff at regular intervals and complete all required forms and paperwork.
- Foster a team environment and develop future leaders by sharing knowledge and leading by example.
- Assist with creating and activating incremental revenue opportunities.
- Oversee and participate in park cycle counts and annual physical inventory.
- Work with third-party Revenue Partners to drive revenue.
- Oversee and participate in store changeouts, and in-park event setups if applicable.
- Create and adjust point of sale items, procedures, etc. from a technology standpoint without direction.
- Performing other duties as assigned.

**Qualifications**:
**To perform the role of an **Admissions and Retail Manager ** **successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.**
- 3-5 years Customer service experience is required
- 3-5 years of training experience with a minimum of 50 staff members
- MUST have computer and POS knowledge, and experience with troubleshooting within a POS environment.
- Requires 5.5 day work weeks June through Mid August (weekends required)
- Consistent attendance and punctuality is a job requirement.
- Second language a plus.
- Excellent phone skills are required
- Aptitude for numbers.
- Ability to work with a large team in a fast paced environment.
- Ability to adapt to change as required and respond to such change in a positive manner.
- Ability to work outdoors.
- Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and ability to perform these operations using units of American money and weight measurement, volume, and distance.
- or two-step instructions
- Ability to pass a background check, which may include, but is not limited to, credit, criminal, DMV, previous employment and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
- Meet Scheduling availability requirements, including nights, weekends and holiday periods to meet business needs.

**The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the Ticket/Retail Sales Associate job.**
- While performing the duties of this job, the employee is regularly required to stand or sit for prolonged periods of time, talk, have the ability to hear audible alarms, and voice commands with background noise, use of hands and fingers to grip, pinch, handle or feel objects, tools or controls, reach, pull, push up to 10lbs with control, repeating motions more than twice per minute, repetitive use of an input device-a keyboard or mouse-in a steady manner, have close vision with or without corrective lens. (clear vision at 20 inches or less), have distance Vision with or without corrective lens. (clear vision at 20 feet or more), have the ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions), have the ability to maintain alertness and attentiveness up to 4 hours while working varying hours, have the ability to maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predete