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3 months ago
Special Requirements (Security Clearance): TSA // Essential Position Requirements: Airport
The Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.
**General responsibilities**:
- 40-hrs/week (on-call nights/weekends required).
- Must be able to work overtime when required (limited OT with Manager approval beforehand).
- Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
- Must have valid driver's license and reliable transportation.
- Provide quality customer and relations through use of customer management skills and other D1Employees.
- Diagnose machine performance problem.
- Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
- Troubleshoot and installing in LAN-WAN environments
- Provide some desk side technical support for hardware and software
- Perform analysis to effectively identify potential problems to eliminate problems in the future
- Maintain requisite technical competence to support the hardware and software
- Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
- Taking appropriate actions to mitigate or eliminate hardware/software problems
- Perform applicable preventative maintenance, per OEM specifications
Skills/Experience:
**Required Skills**:
- A+, Vehicle
- Standby and travel (if needed).
- Tech must have valid driver's license and reliable transportation.
**Required Education**:
- High school/College/Military/Tech School/IT course.
**Required Years of Experience**:
- 2 years technician
**Job Types**: Full-time, Contract
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Hourly pay
Experience level:
- 2 years
Schedule:
- 8 hour shift
**Experience**:
- Field Service Technician: 1 year (preferred)
- Hardware Break-fix: 1 year (preferred)
- Troubleshooting printers: 1 year (preferred)
- Troubleshooting Servers: 1 year (preferred)
- Troubleshooting LAN-WAN: 1 year (preferred)
Ability to Relocate:
- Los Angeles, CA 90045: Relocate before starting work (required)
Work Location: In person
