Dental Front Desk Receptionist

3 weeks ago

Downers Grove, United States Sweet Tooth Kids Dentistry Full time

**About Us**:
We are a one-of-a-kind pediatric Dental office. Our positive and uplifting culture is very important to us and we love extending that to our patients as well We are a no-drama, fun having, & hard working team office.

**Position Overview**:
We are seeking a high-energy and bubbly team member to be a part of our Front Desk

**Responsibilities**:

- Greeting patients and ensuring a positive experience from the moment they enter our office.
- Explain treatment plans and financial options to patients, ensuring they understand their recommended dental procedures and associated costs.
- Collect payments and coordinate billing procedures accurately.
- Assist with administrative tasks as needed to support the smooth operation of the dental office.
- Submitting insurance claims and verifying coverage for patients.
- Updating communication logs and documenting patient interactions accurately.
- Scheduling/cancelling appointments and managing the appointment calendar efficiently.
- Collaborating with the team to ensure seamless workflow and patient care.
- Calling insurance companies to resolve billing issues and inquiries.
- Maintaining meticulous record-keeping and organizing patient files.
- Preparing outgoing mail and handling correspondence effectively.
- Providing exceptional customer service and engaging with children and their families.
- Demonstrating a solution-oriented approach to address patient concerns and inquiries.
- Assisting with light cleaning duties to maintain cleanliness and hygiene standards.
- Organizing and maintaining files, including keeping the storage room orderly.
- Taking initiative to keep the office environment organized and efficient.
- Creating documents and utilizing software such as Google Docs, Gmail, and spreadsheets.
- Prioritizing tasks effectively to meet deadlines and ensure smooth operations.
- Sending and receiving messages with patients in a professional, friendly, and engaging manner.
- Familiarity with Dental software or willingness to learn Open Dental Software.
- Participating in our marketing initiatives to promote our services and engage with the community.
- Being creative problem solvers and contributing innovative ideas to improve processes.

**Requirements**:

- Previous experience in a dental office or healthcare setting is preferred.
- Excellent communication and interpersonal skills to engage with patients and colleagues in a professional and friendly manner.
- Outgoing, high energy, and bubbly personality to create a positive and welcoming atmosphere in the dental office.
- Knowledge of dental terminology and procedures is a plus, demonstrating familiarity with dental office operations.
- High school diploma or equivalent is required; additional education or certification in dental office administration is advantageous.
- Strong organizational abilities and attention to detail for tasks such as scheduling appointments, updating logs, and maintaining records.
- Ability to prioritize tasks effectively to meet deadlines and ensure smooth operations within the dental office.
- Willingness to learn and adapt to new software systems, specifically Open Dental Software, or familiarity with dental software systems would be advantageous.
- Solution-oriented mindset to address patient concerns and inquiries effectively.
- Flexibility and willingness to assist other team members as needed, including participating in marketing initiatives and engaging with the community.
- Creative problem-solving skills to contribute innovative ideas for improving processes and patient satisfaction.
- Friendly and positive attitude with a passion for delivering exceptional customer service, ensuring patients feel comfortable and valued during their visit to the dental office.

**Benefits**:

- Opportunities for professional development and career advancement
- Employee discounts on dental services for yourself
- A supportive and collaborative work environment with a focus on teamwork and excellence

This position offers the opportunity to work in a dynamic environment where your skills will be valued and developed. Join us as a Front Desk Receptionist and be a key part of our team

**Job Types**: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 26 - 33 per week

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- Day shift
- Rotating weekends

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- Downers Grove, IL 60515 (required)

Ability to Relocate:

- Downers Grove, IL 60515: Relocate before starting work (required)

Work Location: In person

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