Associate, Call Center
2 weeks ago
**Call Center Associate - FT Temp**:
The **Natural History Museum of Los Angeles County (“NHMLAC”)** was the first museum in L.A. to open its doors 108 years ago and is poised for an exciting new era as it plans for the future. Having recently completed a new strategic framework, the Natural History Museums of Los Angeles County—including NHM at Exposition Park, La Brea Tar Pits and museum in mid-Wilshire, and the William S. Hart Museum in Newhall—is looking forward to new building projects and campaigns, exhibitions, community outreach, and innovative audience engagement.
The NHMLAC is seeking a **Call Center Associate** for our **Guest Relations **department. The **Call Center Associate** works closely with the** Supervisor, Call Center** to provide outstanding customer service by responding to inquiries over the phone as well as online, and serves as a friendly, welcoming, and informative first point of contact for Museum guests and members. Additionally, this position supports internal, interdepartmental initiatives and operational needs through ticketing, outreach, and escalation. at the Natural History Museum and the LA Brea Tar Pits & Museum. It is an exciting time as we embark on new journeys of becoming a museum of, for, and with L.A.
**Responsibilities for this position include, but are not limited to**:
- Responds to questions and concerns from internal and external parties by disseminating relevant information as warranted regarding programs, exhibits, and events at the Natural History Family of Museums, neighboring institutions, and surrounding communities. Provides contacts with Concierge-level visit planning support, including directions and information regarding Membership, Group Sales, School Visits, Public Programs, and Special Events. As needed, directs callers to the appropriate Museum personnel and/or web content. At times, may be responsible for representing the institution in sensitive situations by providing appropriate messaging, as approved by departmental managers and other relevant institutional stakeholders.- Encourages potential members/donors to join and pledge support, highlighting member benefits, special promotions, and upcoming events. Promotes membership during special exhibitions and supports lapsed and acquisition campaigns.
**This position has the following requirements**:
- One or more years of customer service experience.- Proficiency in data entry in a PC environment and knowledge of database and ticketing systems preferred.- Must be available to work weekends and holidays on a regular basis and evenings as needed.- Demonstrated enthusiasm for delivering excellent customer service to the public with a positive attitude, a strong desire to improve skills, and to learn about natural and cultural history.- Proficient in attending to details, problem-solving, and resolution follow through.
- Demonstrated aptitude to learn, use, and teach appropriate sales and customer service techniques as a member of a team-centered, customer-focused environment.
The Natural History Museum of Los Angeles County is seeking applicants who have demonstrated experience and commitment working with a diverse community. Hourly rate for this position is **$19.74** plus excellent benefits. **This is a full time temporary, non-exempt position. **The anticipated dates of employment are **May 16, 2024 to August 10, 2024.**
- The Natural History Museum of Los Angeles County is an Equal Opportunity Employer._
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