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Service Technician

4 months ago

Warwick, United States Vertikal6 Full time

Job Overview:
Responsibilities and Duties:

- Set up and configure desktop computers, peripherals, and accounts assigning security levels.
- Using a ticketing system to track, record, and communicate requests.
- Perform remote troubleshooting and triage for incoming customer issues.
- Perform on-site troubleshooting if necessary.
- Follow up and update customer status on tickets or projects that you are working on.
- Always provide excellent customer service and carry yourself professionally.

Qualifications:

- A+ Certification (required)
- Proven experience as a helpdesk technician or other customer support role in an IT environment.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- Ability to lift 50 lbs.
- If you do not love working with customers and gain personal satisfaction by helping them solve business problems via IT.
- If you are not hard-wired to turn over stone after stone until you find the answer.
- If you do not look at challenges as an opportunity to learn and grow.
- If you do not enjoy being a part of a team, sharing your knowledge and helping others grow their knowledge.
- If you do not want to perform all the role's responsibilities and duties.

Pay: $47,000.00 - $57,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus opportunities
- Performance bonus

Ability to Relocate:

- Warwick, RI 02886: Relocate before starting work (required)

Work Location: In person