Member Experience Team Associate

4 weeks ago


Orange, United States Planet Fitness Full time

**Member Experience / Call Center Team Associate**

**Essential Duties and Responsibilities**:

- Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in communication.
- Maximize customer satisfaction by answering all inbound member inquiries and resolving billing concerns
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Minimize member turnover by reaching out to member regarding billing issues and cancellations
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

**Minimum Skills**
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem resolution skills
- Top tier phone etiquette
- Self-starter who takes initiative with mínimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills, preferably in the fitness industry.
- Hard working, enthusiastic and energetic
- ** Physical Requirements**: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Will regularly be required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may _occasionally_ be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

**Minimum Qualifications**
- 18 years old or older
- A High School Diploma or Equivalent required
- Six months face to face customer service experience in a retail environment required or 6-months employed at a Planet Fitness location preferred.
- Strong knowledge of the ABC member management system and Planet Fitness billing practices

**Hours** **_(_**_Please specify your availability for the hours/days listed below.)_**
- Monday**: 11:00am - 4:00pm // 1:00pm - 6:00pm // 4:00pm - 10:00pm**:

- Tuesday: 11**:00am - 4:00pm // 1:00pm - 6:00pm // 5:00pm - 10:00pm**:

- Wednesday: 11**:00am - 4:00pm // 1:00pm - 6:00pm // 5:00pm - 10:00pm**:

- Thursday: 11**:00am - 4:00pm // 1:00pm - 6:00pm // 5:00pm - 10:00pm**:

- Friday**:OFF**:

- Saturday**:9:00am - 1:00pm // 1:00pm - 5:00pm**:

- Sunday: OFF

**Benefits**
- Competitive Salary
- Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness
- Paid Time Off benefits (if applicable)

**Minimum Qualifications**
- 18 years old or older
- A High School Diploma or Equivalent required
- Six months face to face customer service experience in a retail environment required or 6-months employed at a Planet Fitness location preferred.
- Strong knowledge of the ABC member management system and Planet Fitness billing practices



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