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Landscape Irrigation Tech Fb
3 months ago
Company Objective: At Liberty Landscape Supply (LLS) our goal is to be the best landscape supply company in the Northeast Florida and Southeast Georgia area as measured by customer retention, satisfaction, overall customer and organizational growth, and by meeting and exceeding customer expectations every single day.
Position Objective - Installation Technician: The primary role of the Installation Technician will be to expertly install landscape designs and landscape projects as directed by our design consultants, customers and managers in the expected time budgeted.
The responsibilities of the Installation Technician are:
1.Will follow directions of Installation Crew Leader and Designer/Project Manager for each installation.
2.Operate tractor after sufficient training; properly install plants, trees, and sod. Safely load and transport materials to the job site.
3.Prepare job sites properly for the defined scope of work. Install mulch, soil, gravel, stone as instructed. Assist with irrigation installation and repair or paver/stone work as needed.
4.Be able to safely lift 50 lbs. or more.
5.Safely load and transport all materials and equipment for the day’s installations; make deliveries and installations to customers in a timely fashion, calling the customer before each delivery and adhering to the company established guidelines for deliveries.
6.Keeping the trucks stocked, cleaned and maintained on a daily basis and following the procedures for tracking all maintenance.
7.Be the “front line” of customer service for our organization and represent us in a positive fashion with our customers. Every time you put on our uniform and make a delivery you are representing our business and your co-workers. Be courteous, respectful, helpful and as cleanly presentable as possible.
8.Assist the customer to the best of your ability if they have questions about their projects or their yard when you are making deliveries and installations.
9.
When not working on installation projects the Installation Technician may be asked to help in the yard with various tasks that need to be completed.
The responsibilities of ALL employees are:
10.Adhere to company policies and procedures as outlined in the employee handbook.
11.Answering the telephone in a friendly and courteous manner making your best attempt to answer questions and solve problems.
12.It is expected that you will become familiar with our policies and procedures reviewing them for ways to better the processes to be able to standardize and implement them easier in the future.
13.Maintain store appearance by vacuuming, emptying trash cans, cleaning counters and windows, straightening showroom, update in-store merchandising and keeping area neat.
14.Solve problems to the best of your ability as they arise. There are not many emergencies in this business so many situations need to be dealt with reasonably until they can be discussed with ownership and a permanent solution can be established. Most important, if you’re not sure ask and never be afraid to tell the customer you don’t know.
16.Keep track of time on PayCor automated time clock system.
17.One of the main benefits of this position is constant change and variation in responsibilities, tasks and opportunities. All employees need to ALWAYS be open to new ideas, change and thinking outside the box.
18.Other duties as assigned.
Hourly Expectations:
Typically, the Installation Technician position is Monday-Friday, although some exceptions may occur due to weather, customer needs or other situations. Exact start times are determined by your manager and may depend on weather, sunlight, project demands and other factors. Finish time each day will depend on job progress, commitments made to the customer and other scheduling factors. Flexibility will be required. This job will typically be 40 hours per week but could fluctuate some in either direction.
Installation Technician Competencies for Success
1.Accountability - Takes ownership; accepts responsibility and shares credit. Holds oneself and others accountable to results. Has an efficient and forward-thinking team.
2.Communicates Effectively - Communicates in a clear and effective manner; is an active listener that is attentive, interactive, and committed.
3.Customer Experience - Begin and end with the customer in mind. Always strive to make things easier. Follow up and follow through. No homework for the customer. Has a sense of urgency.
4.Self Awareness & Coachability
- Willingness to receive constructive criticism while integrating feedback to drive growth and change within ourselves and others. Wants to get better.
5.Sense of Urgency
- Consistently gets off to a good start. Effectively plans and prioritizes. Addresses problems aggressively and proactively. Avoids and/or wraps up loose ends.
6.Takes Initiative
- Does things without being told, finds out what needs to be known. Keeps going when things get tough. Spots and takes adv
