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Customer Service Specialist

4 months ago

Gardena, United States Cavity Sliders Full time

Cavity Sliders is the premier manufacturer of interior sliding door systems specified by architects and interior designers. With origins out of New Zealand 35 years ago and now seven years of business in the US, we've experienced 50% YOY growth since inception.

We are seeking a high-energy, detail-oriented, results-driven Customer Service Representative to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are looking for a driven team member with a strong work ethic that undertakes their duties with strict attention to detail.

**Essential Duties and Responsibilities**
- Data entry of quote requests as well as order entry.
- Develop a positive relationship with internal and external customers
- Provide technical product support and troubleshooting for customers
- Consistently meet and exceed customer expectations and provide exceptional customer service
- Perform additional tasks or duties as requested by management
- Document all relevant information pro-actively in our Inventory Management and CRM systems
- Receive and directs inquiries to inside and outside sales staff.
- High school diploma required. Associate’s or Bachelor's degree preferred but not required.
- Minimum 2 years customer service experience, building materials, manufacturing, or construction industry preferred
- Demonstrated leadership/teambuilding experience and strong communication (written & oral) skills are required
- Good organizational skills
- Computer literate in Word, Excel, and Outlook
- Minimum of 40WPM typing ability
- Ability to calculate figures and amounts such as discount percentages.
- Inside Sales experience is a plus

**Cavity Sliders provided the following inclusive hiring information**:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Pay: $40,000.00 - $50,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person