Operations Assistant

_Branch Operations Assistant _
**JOB DESCRIPTION**

Title: Branch Office Assistant

Function: To assist the Financial Advisors and Branch Office Manager with varied administrative duties necessary for securing and retaining clients, and support company-related operational procedures.

Qualifications:

- **Detail-oriented** --- Able to absorb and retain detail across a wide spectrum, with exceptional accuracy.
- **Multi-tasker** --- Able to juggle multiple tasks simultaneously, setting aside current projects for pressing needs from clients or Financial Advisor.
- **Team-player** --- Motivated by helping others succeed. Willing to sacrifice preferred task list priorities for the good of others.
- **Service-oriented attitude** --- Enjoys serving and is observant/alert to needs of clients, Financial Advisor, and the overall business.
- **Cheerful, helpful disposition** ---Balanced between pro-active/confident yet willing to take direction. Ready and eager to help others achieve desired results.
- **Phone skills** --- At ease making and receiving phone calls. Instills confidence in the client with a personal touch. Articulate. Proper grammar.
- **Self-starter** --- Able to organize tasks and work independently with limited ongoing instruction. Able to identify needs and address to completion.
- **Confidentiality** --- Able to keep client information and business information confidential.

Results:

- Reduce administrative-related workload from FA, so FA is able to concentrate efforts on:

- Setting, conducting appointments with prospects and clients.
- Pursuing new strategies designed to grow the practice
- Analyzing investment options
- Competent support for the operational aspects of the business, instilling higher confidence and increased good will in the client base.

**Duties**:

- Receive client phone calls, take messages if needed, and address administrative client requests/needs.
- Call clients to handle administrative issues, questions, at the direction of the Financial Advisor.
- Track Financial Advisor compensation, taking necessary follow-up steps to ensure compensation is realized.
- Complete, process elecontronic new business forms after appointment is finished. Shepherd asset-transfer process, following up with clients, broker-dealer, and investment companies to ensure completion.
- Ongoing daily navigation and data entry with CRM (RedTail).
- Prepare birthday cards weekly for Financial Advisor to sign. Mail birthday cards.
- Execute securities trades as indicated in notes/paperwork/CRM or per Financial Advisor instructions.
- Maintain and update client contact information in appropriate places.
- Make “courtesy calls” to clients on prescribed schedule.
- Send out gifts to new clients.
- Send our Christmas gifts to prescribed clients.
- Prepare, mail out cover letters, contracts for certain new business (life insurance, annuities).
- Clear debit balances at quarter-end.
- Other duties, as assigned, consistent with the title and function.

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Paid time off
- Retirement plan

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 3 years (preferred)
- Microsoft Office: 3 years (required)

**Language**:

- English (required)

License/Certification:

- Series 6 (preferred)

Shift availability:

- Day Shift (required)

Ability to Commute:

- Hudsonville, MI 49426 (required)

Ability to Relocate:

- Hudsonville, MI 49426: Relocate before starting work (required)

Work Location: In person