Director, Business Tax Unit

3 weeks ago

Manhattan, United States NYC Careers Full time

**Director, Business Tax Unit**:

- Apply**Director, Business Tax Unit**:

- Agency: DEPARTMENT OF FINANCE
- Posted on: 05/24/2024- Job type: Full-time

Location

MANHATTAN
- Title Classification: Exam may be required

Department

Business Tax Adjustment & CS
- Salary range: $130,000.00 - $132,000.00- The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
- The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.
- Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds performs account adjustments and responds to refund inquiries from the public.
- The Adjustments and Discrepancies work unit is seeking one motivated individual to join their team. Under direct supervision, duties and responsibilities for this position include, but are not limited to:
- Manage the daily workflow of the Business Tax Adjustments, Returns, Correspondence, Call Center Units and in person customer service unit and managing the staff.
- Set goals for completion of audit assignments.
- Lead in ensuring call center and in person customer service deliver the highest standard of service experience towards business taxpayers through various service approach not limiting to guiding them through difficult calls or issues.
- Collect and analyze call center statistics and adjust processes to meet or exceed goals.
- Examine findings and provide general assistance to auditors.
- Perform pre
- and post-implementation reviews of system implementations or enhancements.- Assist with system testing.
- Establish a process to capture and transfer institutional knowledge.
- Establish and execute, training, and cross training plan.
- Develop, build, and implement tools to analyze data to improve auditors' efficiency and effectiveness.
- Identify problems and weaknesses, and help Assistant Commissioner develop strategies to minimize or eliminate errors.
- Generate reports and presents findings to Assistant Commissioner and other parties.
- Managing all time and leave issues, performance evaluation processes, review policies and procedure.
- Handle additional duties and special projects as assigned by Assistant Commissioner.
- Oversee the research, correction, recycle of transactions for all types of business taxes in the BTS system.
- Serve as a Liaison between Business unit and outside Stakeholders.
- Coordinate with FIT for technical advancements / Special Projects.
- Problem-solving; reviewing documents for complex cases to make ruling decisions.
- Liaising with and communicating policy changes/objectives and/or other related projects with senior level staff, external stakeholders, including, but not limited to, other city agencies.
- Support Assistant Commissioner with ad hoc requests and daily operations.

Minimum Qualifications1. A baccalaureate degree including or supplemented by 24 credits in accounting, including at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting and four years of full-time progressively responsible tax related auditing or tax accounting experience at least 18 months of which must have been in an administrative or managerial capacity, requiring independent decision making concerning program management or planning, allocation of resources and scheduling and assignment of work.

2. High school or equivalent and 24 credits in accounting including at least one course each in auditing, U.S. taxation, advanced accounting and cost accounting and six years full-time progressively responsible tax related auditing or tax accounting experience at least 18 months of which must have been in an administrative or managerial capacity requiring independent decision making concerning program management or planning, allocation of resources and the scheduling and assignment of work.

Preferred Skills- Degree in accounting or finance. - Extensive experience in auditing. - Knowledge of various business taxes. - Solid knowledge of regulations and guidelines. - A record of success in internal and external aud

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