Automotive Service Advisor

3 weeks ago

Litchfield Park, United States Christian Brothers Automotive Full time
Job DescriptionJob DescriptionCompany Description

Christian Brothers Automotive 

Benefits:

  • *Up To $22/Hr + Bonus Potential for Highly Qualified Candidates
  • Closed Every Weekend To Spend Time With Family & Friends
  • Paid Vacation & Paid Holidays
  • 4 Day Work Week 
  • Team and Individual Performance Bonuses
Job Description

Job Title:

Automotive Service Advisor / Writer

Location:  

12337 W Camelback Rd. Litchfield Park, AZ 85340

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.  

Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

  • Greet every customer that enters our facility with hospitality and respect
  • Shuttle customers as needed
  • Maintain a positive attitude and team atmosphere at all times
  • Communicate on the phone in a clear professional manner
  • Participates in performing customer service activities
  • Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
  • Work together as a team and assist other employees as needed.
  • Contribute to the store’s workflow in an effective and efficient manner
  • Consistently and effectively sell our services without jeopardizing honesty and integrity
  • Build long-term relationships between the store, yourself and the customer
  • Other duties as assigned.
Qualifications

Qualifications:

  • Current driver’s license
  • 1+ years automotive industry experience
  • Demonstrated proficiency in texting and other computer technology
  • 2+ year in sales
  • Work constructively in a team environment
  • Ability to follow defined workflow and processes
  • Manage 10-15 customer interactions per day
  • Professional communication skils with teammates and customers, including written and verbal communication
  • Ability to type 30+ WPM preferred
  • Ability to source automotive parts from appropriate vendors preferred
  • Work history in phone based sales and / or customer service preferred
  • Work history with customer service performance scores preferred
  • Driving record acceptable to our current insurance carrier

Physical Requirements:

  • Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm, with one day per week typically off
  • Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
  • Occasionally lifting and carrying objects over 50 lbs.
  • Keeping a brisk work pace in a high-volume environment


Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 270+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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