Rehab Services Front Desk/call Center Specialist

4 weeks ago

San Diego, United States UC San Diego Health Full time

Payroll Title:

- HOSP AST 3 PD
- Department:

- Rehabilitation Services
- Hiring Pay Scale
- $32.99 / Hour
- Worksite:

- Koman Family Outpatient Pavilion
- Appointment Type:

- Per Diem
- Appointment Percent:

- 20%
- Union:

- EX Contract
- Total Openings:

- 1
- Work Schedule:

- Days, 8 Hour Shifts, Monday - Saturday**#129650 Rehab Services Front Desk/Call Center Specialist **:**Filing Deadline: Thu 5/23/2024**

**UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.**

**DESCRIPTION**:
Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments. May be assigned to flex or float between UCSD Health Rehab sites.

Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned.

**MINIMUM QUALIFICATIONS**:

- Three (3) years of related experience.
- Previous Call Center or Front desk experience.
- Knowledge of third-party payors including federal, state and private health plans.
- Demonstrates problem solving ability.
- Ability to work under pressure, demonstrate computer skills and ability to multi-task between multiple systems during calls.
- Excellent communication skills with the ability to communicate clearly both verbally and in writing.
- Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation and accountability.

**PREFERRED QUALIFICATIONS**:

- One (1) year of EPIC & Cadence experience, or equivalent system.
- Bilingual English/Spanish.
- Ability to prioritize and process therapy referrals based on diagnosis and medical information.

**SPECIAL CONDITIONS**:

- Must be able to work various hours and locations based on business needs.
- Pay Transparency Act_

Annual Full Pay Range: $68,883 - $68,883 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $32.99 - $32.99

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

**If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.**

**If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.**

UC San Diego Health Sciences is comprised of our School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, The Herbert Wertheim School of Public Health and Human Longevity Science, and our Student Health and Well-Being Department. We have long been at the forefront of translational - or "bench-to-bedside" - research, transforming patient care through discovery and innovation leading to new drugs and technologies. Translational research is carried out every day in the hundreds of clinical trials of promising new therapies offered through UC San Diego Health, and in the drive of our researchers and clinician-scientists who are committed to having a significant impact on patient care. We invite you to join our team

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visito

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