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Front Desk

4 months ago

Madera, United States Grand Fitness Mgmt, LLC Full time

Description:
**Who Are We**:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

**Who You Are**:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience

**Benefits**
- On-Demand Pay
- Medical, Dental and Vision insurance (full time employees only)
- Employee perks and discount program
- Free Black Card Membership
- 401(K) Plan Savings plan
- Starting at $16.00 per hour

**As the Front Desk Associate you will**:

- Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).

**Requirements**:
**What you bring to the table**:

- 6-12 months of experience in a customer service environment is preferred
- Must be 18 years of age
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
- Ability to lift up to 50 pounds
- Ability to walk and stand for prolonged periods of time
- Ability to continuously talk in person or on the phone during shift
- Will occasionally encounter cleaning chemicals during shift