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Operations Manager

1 month ago

Chelmsford, United States TruGreen Full time

Founded in 1973, TruGreen is the nation's leading lawn care provider, providing lawn, tree and shrub and pest services focused on exceeding its customers needs. The company operates more than 290 locations across the United States and Canada, with more than 14,000 employees. TruGreen is the partner with the local, tailored solutions and science-driven expertise needed to help each outdoor living space look and feel its very best. For 50 years, TruGreen has stayed committed to making its customers' outdoor living space a place they can be proud of.

**We are dedicated to hiring diverse talent and seeking applicants of all backgrounds, perspectives, cultures, and experiences to ensure we create the best workplace and team.**

**Service Manager-(YEAR ROUND POSITION)**

**Position Overview**
Provides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists. Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations.

**Responsibilities**

1. Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns.
2. Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.
3. Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
4. Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.
5. Supervises a team of technicians to ensure service (production and sales) goals are met. Maintains positive morale among personnel and actively promotes teamwork.
6. Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.
7. Determines work procedures issuing oral and written instructions. Expedites workflow by coordinating the sharing of information between customer and field technician. Prepares work schedules and assigns and monitors duties to service personnel for efficiency.
8. Prepares composite reports from individual reports of subordinates. Conducts daily and weekly management meetings.
9. Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies.
10. Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files. Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law.

**Education and Experience Requirements**
- Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
- 2+ years of supervisory management experience required
- Certificates, licenses, and registrations as required by federal and state law
- Bachelor’s degree and sales experience preferred **Requires extensive local travel.**:

- Valid, permanent driver’s license from state of residence and a clean driving record per company standards are required. Current liability auto insurance required. Must be able to obtain and maintain a valid DOT medical card. Must be 21 years of age by date of hire.

**Knowledge, Skills, and Abilities**
- Excellent verbal and written communication skills
- Ability to communicate effectively at all levels of leadership and with front line staff
- Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals
- Excellent time management skills
- Practical knowledge of service industry and experience in developing and executing sales plans
- Business process analysis skills

**Physical Demands & Working Conditions**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Regularly required to**:

- Sit or stand
- Walk on uneven surfaces or climb stairs for an extended period of time
- Use hands and arms to handle, feel or reach
- Speak and hear
- Use vision abilities for close, distance, color, peripheral, depth, and focus
- Lift up to 50 lbs independently
- Push and pull equipment

**Occasionally required to**:

- Stoop, kneel, crouch or crawl

**Noise level**
- Moderate to loud

**Adverse Conditions**
- Subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions
- Subject to exposure to animals and insects
- Regularly exposed to chemicals using app

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