Customer Service Representative

4 weeks ago


Wilton, United States Federici Brands LLC Full time

**HYBRID WITH 3 DAYS IN THE Wilton, CT office**

**General Description**

**Responsibilities**
- Identify and access customers needs to achieve satisfaction
- Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods and tools
- Meet personal/customer service team targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits to ensure customer satisfaction
- Keep records of customer interactions, process customer accounts and file documents
- Follow company procedures, guidelines and policies to ensure customer satisfaction
- Take the extra step to engage customers for a positive outcome

**Skills and Knowledge**
- MUST HAVE Beauty industry experience
- Proven customer service experience as Customer Service Representative
- Strong written and verbal communication skills
- Customer orientation and ability to adapt/respond to different situations
- Ability to multitask, prioritize and manage time effectively

**Requirements**:

- 1+ years experience in customer service
- Experience in the beauty industry preferred

**Education**:

- College degree preferred

Pay: $1.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Hybrid work
- Office

Application Question(s):

- How many years do you have in customer service?
- Do you have experience in the beauty industry or experience working in a hair salon? How Long?

Work Location: Hybrid remote in Wilton, CT 06897



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