![Federici Brands LLC](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
**HYBRID WITH 3 DAYS IN THE Wilton, CT office**
**General Description**
**Responsibilities**
- Identify and access customers needs to achieve satisfaction
- Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods and tools
- Meet personal/customer service team targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits to ensure customer satisfaction
- Keep records of customer interactions, process customer accounts and file documents
- Follow company procedures, guidelines and policies to ensure customer satisfaction
- Take the extra step to engage customers for a positive outcome
**Skills and Knowledge**
- MUST HAVE Beauty industry experience
- Proven customer service experience as Customer Service Representative
- Strong written and verbal communication skills
- Customer orientation and ability to adapt/respond to different situations
- Ability to multitask, prioritize and manage time effectively
**Requirements**:
- 1+ years experience in customer service
- Experience in the beauty industry preferred
**Education**:
- College degree preferred
Pay: $1.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
- Office
Application Question(s):
- How many years do you have in customer service?
- Do you have experience in the beauty industry or experience working in a hair salon? How Long?
Work Location: Hybrid remote in Wilton, CT 06897
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