Medical Office Manager, Primary Care
3 weeks ago
**Primary PartnerCare Physicians, a primary care group of over 40 primary care providers** **and growing**, has an opening for a seasoned Office Manager (Nassau County location). You will oversee the staff and all the administrative responsibilities of the care center, including the excitement of adding a new physician and expanding the practice site.
We are seeking an energetic, tech savvy professional who will take the lead on all practice management activities such as best workflows, resolving billing issues, authorizations, chart prep, setting up new services, ordering vaccines and supplies, making sure that our patients receive all the preventive care visits they are entitled to and appropriate follow-up visits, and overall provide best of class patient-relations. In addition to these responsibilities, you will oversee quality reporting and other ACO and value-based initiatives. You will supervise all non-clinical staff such as front desk and medical assistants. We are looking for a career-oriented professional that wants to grow with our new large primary care group Our primary care practices have longstanding relationships with our patients and we are truly their medical home.
**As the Office Manager, you will manage the administration of the care center, including overseeing staff and serving as hand-on manager as may be needed**:
- Organize office operations and procedures, including process to ensure all patients receive preventive care services and follow-up visits
- Oversee patient registration, eligibility and scheduling
- Manage authorizations and referrals, and communicate with the payors and patients
- Ensure front desk staff is collecting patient copays, coinsurance and deductibles and complete daily financial reconciliations
- Help explain insurance coverage (EOBs) and patient balances to the patients when front desk needs support
- Help providers with their billing responsibilities in Athena EMR
- Serve as liaison with medical group's MSO and management team, and ensure that all programs, policies and compliance issues are implemented
- Oversee the non-clinical staff, including scheduling, performance reviews, time and attendance and training
**We require**:
- 5+ years in management position: leading, coaching and overseeing performance of staff
- 10+ years of medical practice experience, with strong understanding of insurance and patient liabilities (copays, coinsurance, deductibles)
- Bachelors Degree preferred but advanced experience may serve as a substitute
- General billing and coding knowledge, and zest to stay abreast with changes and learn health insurance rules as they relate to primary care
- Strong technology skills to succeed with a tech-driven practice, including ability to use Excel
- Ability to quickly master EMR, billing software, managed care software
- Strong organizational and leadership skills to be the calming force as we evolve and implement change
- Demonstrated communication skills, oral and written
- Experience on patient engagement and satisfaction approach - as a primary care group, its critically important
- Successful experience implementing new processes, procedures, and services
- Knowledge of OSHA, HIPAA and other regulations, state and federal, that oversee medical practices
- Caring spirit that recognizes each patient as an individual, and through their actions and leadership let the patients know that the practice is their true medical home
- Compassion and patience with people during times of illness and wellness with ability to build a patient-focused culture
- Financial acumen and interest in growing a primary care practice
In addition to your salary, we offer performance bonuses, health insurance, 401K with employer contribution of 3% + profit-sharing, paid time off, sick leave and paid holidays
Pay: $60,500.00 - $70,000.00 per year
**Benefits**:
- 401(k) matching
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Healthcare setting:
- Medical office
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Please indicate what days (if any) that you CANNOT work: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
- Are you vaccinated for COVID?
- Why do you want to work in primary care setting?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Primary care: 3 years (preferred)
- Microsoft Excel: 3 years (preferred)
- EMR systems: 8 years (preferred)
- Eligibility/Insurance Checking: 5 years (preferred)
- Referrals/Pre-Certifications: 3 years (preferred)
- Payor Rules for Claims Payment: 5 years (preferred)
- CPTs, ICD10s, Modifiers: 5 years (preferred)
- Medical office management: 5 years (preferred)
Work Location: In person
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