Current jobs related to Director Contact Center - San Fernando - Partners in Care Foundation

  • Cloud Contact Center Manager

    2 weeks ago

    San Ramon, California, United States Five9 Full time

    Job SummaryWe are seeking a highly skilled Cloud Contact Center Manager to lead our Partner Solution Consulting team. As a key member of our organization, you will be responsible for managing a team of consultants, developing and nurturing relationships with partners, and presenting Five9 solutions through live presentations, webinars, and training...

  • Cloud Contact Center Solutions Expert

    1 day ago

    San Ramon, California, United States Five9 Full time

    Job Title: Majors Solution ConsultantFive9 is seeking a highly experienced Majors Solution Consultant to lead and manage all aspects of the technical selling of our On Demand Call Center software for our Strategic clients.Key Responsibilities:Develop and maintain expertise in Five9's On Demand Call Center software and its applications in the contact center...

  • Director of Emergency Services

    2 weeks ago

    San Fernando, California, United States Clinical Management Consultants Full time

    Job Summary:Clinical Management Consultants is seeking an experienced Registered Nurse to fill the role of Emergency Services Director. This is an exciting opportunity to join a reputable medical center as a leader in the Emergency Department.Key Responsibilities:Provide strategic leadership and innovative changes to the Emergency DepartmentCollaborate with...

  • Cancer Center Director

    4 weeks ago

    San Diego, United States Sanford Burnham Prebys Medical Discovery Institute Full time

    Job DescriptionJob DescriptionSanford Burnham Prebys is a preeminent, independent biomedical research institute dedicated to understanding human biology and disease, and advancing scientific discoveries to profoundly impact human health.The Cancer Center at Sanford Burnham Prebys Medical Discovery Institute in La Jolla, California, is an internationally...

  • Center Operations Director

    2 weeks ago

    San Diego, California, United States Concentra Career Choice Full time

    Job OverviewConcentra Career Choice is seeking a seasoned professional to fill the role of Center Operations Director. This position offers a unique opportunity to make a meaningful impact in the healthcare industry.Key Responsibilities:Lead the center's operations team to ensure seamless delivery of healthcare services.Collaborate with the leadership team...

  • Contact Center Specialist

    4 days ago

    San Francisco, United States North Shore Bank Full time

    As The Bank of You, North Shore Bank is about helping families thrive, businesses grow and communities flourish. And it’s our employees that make the difference. With offices located throughout eastern Wisconsin, we offer a work culture that has been recognized as a Top Workplace eleven times by the Milwaukee Journal Sentinel. As a mutual company, North...

  • Contact Center Agent

    7 days ago

    San Antonio, United States UT Health San Antonio Full time

    Job Description This is an onsite position in a hybrid technology based/live agent contact center for Dentistry at the University of Texas-San Antonio. This is a fast-paced environment, and the ideal candidate will be able to navigate a state-of-the-art technology-based call center platform and electronic health record. The ability to provide outstanding...

  • Director of MRI Center

    1 week ago

    San Diego, California, United States InsideHigherEd Full time

    Job Opportunity: Director of MRI CenterJob Summary: San Diego State University invites applications for a tenured faculty position at the associate to full professor level, also serving as Director of SDSU's MRI Center. The successful candidate will provide strategic vision in maintaining, directing, and growing a state-of-the-art imaging program for basic...

  • Center Director

    1 week ago

    San Jose, California, United States Code Ninjas Full time

    Center Director OpportunityWe are seeking a dynamic and experienced Center Director to lead our team at Code Ninjas. As a Center Director, you will be responsible for overseeing all aspects of daily operations, including managing staff, ensuring a fun and safe learning environment, and driving business growth.Key Responsibilities:Oversee daily operations,...

  • Center Director

    3 days ago

    San Jose, California, United States Code Ninjas Full time

    Center Director Job DescriptionWe are seeking a dynamic and experienced Center Director to lead our team of educators and staff at Code Ninjas. As a Center Director, you will be responsible for overseeing all aspects of daily operations, including managing staff, ensuring a fun and safe learning environment, and driving business growth.Key...

  • Director of MRI Center

    6 days ago

    San Diego, California, United States InsideHigherEd Full time

    Job Opportunity: Director of MRI CenterJob Summary: San Diego State University invites applications for a tenured faculty position at the associate to full professor level, also serving as Director of SDSU's MRI Center. The successful candidate will provide strategic vision in maintaining, directing, and growing a state-of-the-art imaging program for basic...

  • Claims Contact Center Representative

    2 weeks ago

    SAN ANTONIO, United States USAA Full time

    Why USAA?Let’s do something that really matters. We have an important mission: serving the members of the military community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We’re looking for those who share our values of honesty,...

  • Senior Manager, Contact Center Operations

    1 week ago

    San Diego, California, United States MedImpact Full time

    Job Title: Senior Manager, Contact Center OperationsJob Summary:We are seeking a highly skilled Senior Manager, Contact Center Operations to lead our Contact Center team. The successful candidate will be responsible for managing the day-to-day operations of the Contact Center, ensuring exceptional customer service, and driving business growth.Key...

  • Contact Center Representative

    1 week ago

    San Luis Obispo, United States SESLOC Credit Union Full time

    SESLOC Credit Union is looking for a customer focused and energetic person to help us create an exceptional experience for the members that we serve. As a Contact Center Representative, you will spend your day assisting existing and new potential members via telephone. You'll help answer basic questions regarding credit union products and services and...

  • Contact Center Representative

    1 week ago

    San Luis Obispo, United States SESLOC Credit Union Full time

    SESLOC Credit Union is looking for a customer focused and energetic person to help us create an exceptional experience for the members that we serve. As a Contact Center Representative, you will spend your day assisting existing and new potential members via telephone. You'll help answer basic questions regarding credit union products and services and...

  • Contact Center Representative

    2 months ago

    San Luis Obispo, United States SESLOC Credit Union Full time

    Job DescriptionJob DescriptionSESLOC Credit Union is looking for a customer focused and energetic person to help us create an exceptional experience for the members that we serve. As a Contact Center Representative, you will spend your day assisting existing and new potential members via telephone. You'll help answer basic questions regarding credit...

  • Contact Center Representative

    2 months ago

    San Diego, United States Cortica Full time $20 - $25

    Cortica is looking for a remote Contact Center Representative to join our growing multi-disciplinary team.  In this role, you will be responsible for providing exceptional customer service by managing and resolving client scheduling issues, ensuring efficient and effective communication, and meeting key performance goals. This role requires excellent...

  • Contact Center Representative

    1 month ago

    San Diego, United States Cortica Full time

    Job DescriptionJob DescriptionCortica is looking for a remote Contact Center Representative to join our growing multi-disciplinary team. In this role, you will be responsible for providing exceptional customer service by managing and resolving client scheduling issues, ensuring efficient and effective communication, and meeting key performance goals. This...

  • Cisco Webex Contact Center Solutions Expert

    1 week ago

    San Jose, California, United States HexaQuEST Global, Inc. Full time

    Job Description:We are seeking a highly skilled Cisco Webex Contact Center Consultant to join our team at HexaQuEST Global, Inc.Key Responsibilities:Design and implement cloud-based contact center solutions using Cisco Webex Contact Center and Amazon Connect.Develop and manage cloud-based applications to deliver high-performance, secure, and available...

  • Contact Center

    3 weeks ago

    San Diego, United States Mission Fed Full time

    Contact Center - Telephone Consultant II Administrative - Horizon Center, San Diego, California, United States of America Job Description Posted Thursday, May 16, 2024 at 4:00 AM Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone...

Director Contact Center

3 months ago

San Fernando, United States Partners in Care Foundation Full time

Experience: Minimum two years management experience.

At least 3 years of experience in Customer Service Engagement Center, preferably in a Healthcare environment.

Bilingual in Spanish preferred.

**Responsibilities**:
1. Oversee and provide support to Supervisor of Engagement Center.

2. Responsible for technical support of the Engagement Center including the dialer operations, reporting, analytics oversite and Salesforce implementation, and all other IT systems utilized to serve Partners’ Engagement Center customers.

3. In partnership with the Analytics team develop reports in response to payer requirements and requirements to maximize efficiency of Engagement Center staff.

4. Responsible for achieving established call volume to closing ratios.

5. In partnership with VP, Workforce & Wellness, Director, Network Services and Sr. Director, Network Services and others as identified assist with management of client relationships.

6. Assist in development of a community-based referral network. Organize, coordinate and conduct reviews of community resources, social service agencies, governmental agencies and other referral sources for clients.

7. In partnership with departmental leaders ensures customer service and enrollment metrics are met by generating and analyzing productivity reports, conducting oversight / audits, monitoring results and developing department strategy in partnership with senior management and the Engagement Center Supervisor.

8. In partnership with Engagement Center Supervisor:
a. correct / coach staff deficiencies.

b. co-develop and provide quality assurance on scripts, prepare performance planning and appraisal tools and evaluate employee’s performance based on established metrics. With EC Supervisor, present ongoing statistics and improvement strategy to department and senior management

c. mentors / coaches to ensure effective training for new and existing personnel on best practices, departmental policies & procedures, provider and health plan contracts and regulatory requirements.

9. Builds and maintains productive intradepartmental relationships with department leads to enable effective and timely problem resolution and communication. Investigate any concerns related to program / site management and work with IT to investigate / correct system issues.

10. Develop and maintain automated or manual systems and procedures to facilitate on-going program operations and reporting to outside health care clients (MCOs / ACOs / Hospitals, etc.).

11. Manage detailed client weekly, monthly and quarterly state-wide reports for multiple health care clients.

Partners in Care Foundation is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws. All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

Pay: From $80,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in San Fernando, CA 91340