Arabic Speaking Client Liaison

4 weeks ago

Boston, United States Massachusetts General Hospital(MGH) Full time

**Arabic Speaking Client Liaison**
- (3289414)
- GENERAL SUMMARY/ OVERVIEW STATEMENT CAREERS POSTING:_

Reporting to the Administrative Manager, and working closely with CISS team, the Client Liaison serves as the primary MGH conduit to patient, external companies, referral entities and government agencies. The Client Liaison develops and maintains strong relationships with practice leadership and other key contacts both within and outside of Mass General/Mass General Brigham to best assist patients with their health care needs in a discrete, often expedited manner. The Client Liaison coordinates with clinical and administrative areas to schedule appointments, assist with guest services, and deliver a consolidated care itinerary. The Client Liaison models service excellence and develops strong relationships within and outside of the hospital to best assist patients in a discrete, often expedited manner. Works with physicians and executives within referring entities and serves as a primary liaison to government agencies and other national and international customer groups.
- PRINCIPAL DUTIES AND RESPONSIBILITIES:_
- Serves as the designated account representative for patients in a designated territory.
- Provides highest level customer service to local, national and international healthcare providers and government referral entities; Mass General clinical and administrative departments; and patients and their families, with the intent of growing volume.
- Coordinates all scheduling and logístical matters for international patients traveling to Mass General for clinical care. This includes scheduling appointments, preparing itinerary letters, securing financial clearance, and meeting with patients.
- Establishes and maintains positive relationships with local, national, and international healthcare providers, client groups, patients, and their families, with the intent of growing volume.
- Acquires and maintains comprehensive knowledge of services provided by Mass General Hospital and affiliated Partners Healthcare hospitals.
- Executes high-level requests which may require some flexibility to usual operational procedures with the highest degree of professionalism and judgment.
- Conducts research as necessary
- i.e., physician profiles, hospital resources, etc., and shares this with other departmental staff.
- Develops and maintains strong relationships with MGH professionals, MGH ancillary services and affiliated hospitals to expedite coordinated care for patients and clients.
- Collaborates with other CISS staff to provide cross-coverage as needed.
- Facilitates special projects, as required, such as special mailings and other outreach efforts.
- Coordinates the clinical review, medical appointments, and arrival of international patients, in
- Documents all communication in Customer Relationship Management database and other internal systems; provides periodic data reporting.
- Is an expert in EPIC and CRM systems relating to operational processes for current and prospective patients.
- Employs customer service recovery tactics, as needed.
- Assists with training and mentoring new and/or junior staff.
- SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:_
- Arabic Language skill strongly preferred.
- Excellent verbal and written communications skills
- Effective analytical skills
- Excellent interpersonal skills and ability to develop effective relationships with individuals at all levels in the organization.
- Proficiency in medical terminology, office automation and hospital wide registration
- Proficiency in third party reimbursement, billing and collection processes required.
- Capable of providing outstanding customer service
- Team player - works well with others from diverse backgrounds and cultures.
- Analytically oriented; strong attention to detail
- Ability to work well under pressure and to handle sensitive information and multicultural matters.
- Ability to manage a large and varied workload.
- Flexibility to cover multiple markets and cross cover as needed.
- Excellent judgment skills with the ability to interface effectively with international patients, guests and payer sources.
- Strong computer skills required.
- Proactive, solution-oriented
- Familiarity with the MGH environment preferred.
- EDUCATION:_
- High School diploma required.
- Bachelor’s degree strongly preferred.
- EXPERIENCE:_
- 5 or more years of related experience in a health care or business environment required.
- Proven diplomacy skills and the ability to work with all levels of management and medical professionals both within and outside of the organization.
- Comprehensive knowledge of healthcare services, systems, and procedures.
- Written and spoken fluency in Arabic strongly preferred.

**EEO Statement**

Massachusetts General Hospital is an Equal Opportunity Employer._ _By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly

  • Arabic Speaking Strategy Intern

    2 weeks ago

    Boston, United States DREAM Venture Labs Full time

    Our partner startup is on the lookout for a Business Development and Strategy Intern with a focus on sales, marketing, and the nuances of language translation. Collaborating closely with our CEO, Head of Partnerships, and Head of Marketing, this role encompasses responsibilities such as sales outreach, crafting marketing strategies, and ensuring the accuracy...

  • Arabic Speaking Strategy Intern

    2 weeks ago

    Boston, United States DREAM Venture Labs Full time

    Our partner startup is on the lookout for a Business Development and Strategy Intern with a focus on sales, marketing, and the nuances of language translation. Collaborating closely with our CEO, Head of Partnerships, and Head of Marketing, this role encompasses responsibilities such as sales outreach, crafting marketing strategies, and ensuring the accuracy...

  • Arabic Speaking Strategy Intern

    2 weeks ago

    Boston, United States DREAM Venture Labs Full time

    Our partner startup is on the lookout for a Business Development and Strategy Intern with a focus on sales, marketing, and the nuances of language translation. Collaborating closely with our CEO, Head of Partnerships, and Head of Marketing, this role encompasses responsibilities such as sales outreach, crafting marketing strategies, and ensuring the accuracy...

  • Patient Experience Representative- Arabic Speaking

    1 week ago

    Boston, United States Boston Children's Hospital Full time

    75425BR - Patient Services-Center for Families **Job Posting Description** - **PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions** - (Not eligible for internal folks)_ The Hale Family Center for Families is dedicated to supporting patient families through their experience at Boston Children's Hospital. Working with...

  • Client Liaison, International and Specialized Healthcare Services

    3 weeks ago

    Boston, MA, United States Mass General Brigham Full time

    DescriptionGENERAL SUMMARY/ OVERVIEW STATEMENT:              The Client Liaison is the primary conduit to international patients, external referrers, and clinical departments for one of America’s most highly rated hospitals.   As part of a growing, vibrant, and diverse team within Mass General’s Center for International and Specialized...

  • Arabic Certified Simultaneous Interpreter

    18 hours ago

    Boston, United States Rapport International Full time

    Job DescriptionJob DescriptionLooking for Qualified Interpreters!Rapport International provides top quality in-person interpretation services to meet the needs of our clients.As a busy interpreting service provider, we are constantly seeking to hire hard-working, fully-bilingual foreign language interpreters to provide in-person interpretation at client...

  • Client Liaison Veterinary Hospital Boston- Hybrid

    3 days ago

    Boston, United States MSPCA-Angell Full time

    **_Angell Animal Medical Center has an evening shift Client Liaison position for experienced applicants in our Communication Center. This is a full time 40 hours/week 2nd shift position. Hours are 1:30-10pm with Sundays and Wednesdays off._** **_ This position is primarily remote; however, applicants must live in commuting distance to MSPCA/Angell Boston...

  • Client Liaison

    2 weeks ago

    Boston, United States Animal Rescue League of Boston Full time

    Are you mission driven and interested in working with animals? **The Animal Rescue League of Boston (ARL)**, one of New England’s leading animal welfare organizations, is seeking a full-time** Client Liaison **to join our team at **Boston Veterinary Care**. **Who we are**: Boston Veterinary Care (BVC) is a busy small animal veterinary practice located in...

  • Community Liaison

    4 weeks ago

    Boston, United States MBTA - MASS BAY TRANSPORTATION AUTHORITY Full time

    The Massachusetts Bay Transportation Authority (MBTA) seeks a Community Liaison to support our effort to hear all voices in our decision making. The successful candidate must demonstrate background in community engagement, and public speaking skills. Job # 24-20115

  • Client Liaison

    2 weeks ago

    Boston, United States Animal Rescue League of Boston Full time

    Are you mission driven and interested in working with animals? The Animal Rescue League of Boston (ARL), one of New England’s leading animal welfare organizations, is seeking a full-time Client Liaison to join our team at Boston Veterinary Care. Who we are: Boston Veterinary Care (BVC) is a busy small animal veterinary practice located in Boston’s...

  • Client Liaison Veterinary Hospital Boston- Hybrid Remote Day Shift

    2 weeks ago

    Boston, United States MSPCA-Angell Full time

    Angell Animal Medical Center has a day shift Client Liaison position for experienced applicants in our Communication Center.This is a full time 40 hours/week 1st shift position. Hours are a mix between 8-4:30am and 7-3:30am including one weekend day shift.This position is primarily remote; however, applicants must live in commuting distance to MSPCA/Angell...

  • Scientific Liaison

    1 week ago

    Boston, Massachusetts, United States Gallin Associates Full time

    PREFERRED CANDIDATE LOCATIONS – SOUTH (TX/FL), NY METRO, BOSTON METRO CLIENT CANNOT SPONSOR/TRANSFER WORK AUTHORIZATION Our client is an industry–leading medical device company for tissue and biologic related devices. The Scientific Liaison will be responsible for being the technical interface with surgeons/healthcare professionals on the scientific...

  • Community Liaison

    7 days ago

    Boston, United States Maze of Life Resource Center Full time

    ABOUT US Maze of Life is a resource center committed to educating, redirecting, and empowering our clients to lead purpose-filled lives. We offer a variety of classes and services designed to assist individuals in navigating life's challenges.We use Cognitive Behavioral Therapy-based concepts and curriculum and are keen to help our clients progress in life...

  • Senior Administrative Associate

    4 weeks ago

    Boston, United States Roessel Joy Full time

    Job DescriptionA healthcare organization is seeking to hire a Senior Administrative Associate. This is a front-desk position that will entail assisting leadership in managing daily administrative operations, monitoring and reconciling budget reports and expenses, assisting with onboarding, scheduling appointments, preparing documents, monitoring and...

  • Sales Associate

    5 days ago

    Boston, United States Lendbuzz Full time

    **Sales Associate (Spanish Speaking)** Boston / Sales / Full-Time Lendbuzz is a fintech venture based in downtown Boston. We are a diverse team in gender, nationalities, and cultures, speaking eight languages and representing six countries. We are incredibly passionate about the problem we're solving, the clients we're helping, and the exciting future of our...

  • Associate International Case Coordinator

    1 week ago

    Boston, United States Roessel Joy Full time

    Job Description A healthcare organization is seeking to hire an Associate Internal Case Coordinator. This role mainly supports the coordination of the patient intake process, screening and verifying information. Ideally looking for someone who has Arabic speaking skills. The right candidate has a minimum of 1 year of experience working in healthcare,...

  • Client Support Specialist

    7 days ago

    Boston, United States TargetX Full time

    **Client Support Specialist - Remote** Support Boston, Massachusetts Minimum Experience **Mid-level** TargetX, a Liaison International Company, is the leading higher education CRM solutions provider with enterprise-wide scalability, powered by the Salesforce platform. With our 20+-year reputation for innovative technology and unparalleled industry expertise,...

  • Client Support Specialist

    1 month ago

    Boston, United States TargetX Full time

    **Client Support Specialist - Remote** Support Boston, Massachusetts Minimum Experience **Mid-level** TargetX, a Liaison International Company, is the leading higher education CRM solutions provider with enterprise-wide scalability, powered by the Salesforce platform. With our 20+-year reputation for innovative technology and unparalleled industry expertise,...

  • Spanish-Speaking Housing Case Manager

    7 days ago

    Boston, United States Justice Resource Institute Full time

    DescriptionJustice Resource Institute is seeking a full-time Spanish-Speaking Case Manager to work in the Assisted Living Program. The Assisted Living Program (ALP) helps people disabled due to HIV/AIDS who are homeless. ALP helps individuals obtain a housing subsidy, secure an apartment and then provides ongoing case management to help each individual...

  • Pharmacy Patient Liaison

    5 days ago

    Boston, United States Boston Medical Center Full time

    ***: Under the supervision of the Service Line Manager, Liaison Supervisor, and Specialty Pharmacists - according to department policies, procedures, and guidelines, the Pharmacy Liaison is responsible for the dispensation of prescribed pharmaceuticals. Responsible for quality assurance and accurate tracking and all medications related but not limited to the...