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**Part-Time Student Services Assistant (2)**
**Position Reports to: Associate Director of Student Services**
**Hourly Rate: $19.96 (Level 12, Support Staff)**
**FLSA Status: Non-Exempt**
**Position 1: Monday through Friday: 8:00am-1:00pm & Saturdays, as needed**
**Position 2: Monday through Thursday: 2:00pm-7:00pm; Friday 12:00pm-5;00pm & Saturdays, as needed**
**These positions are 25 hours per week. During peak times, employee may work up to 29 hours.**
- _This position has college-wide responsibilities_ _and requires travel between all campuses and off-site locations. The primary office location will be the Blue Bell campus._
**_**_**_This position has been approved for a flexible work option arrangement. The schedule will be hybrid, consisting of four (4) days on campus and one (1) day remotely. This flexible work option arrangement is in effect until August 31, 2023; however, the College will re-evaluate in February 2023 for the possibility of continuation for September 1, 2023 through August 31, 2024 as well as annually thereafter. Flexible work options can be ended _at any time_ by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change._
**Basic Purpose of Job**:
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**Student Services**
**ESA/SSRC**
- Provide Financial Aid assistance: How to apply, status of financial aid including loans, refunds, scholarship and grants. Processing of completed documents to include inclusiveness of information and accuracy of content. Problem solving to identify and resolve inquiries.
- Provide Enrollment Services assistance; process add/drop/audit/withdrawal requests; provide information related to courses and college policies; Process transcript requests; complete any Enrollment forms as needed to include the processing of name and address changes and residency information. Issuance of student ids and parking permits. Completion and maintenance of spreadsheets and other documents to ensure accuracy and completion of processes. Processing of various Enrollment Services data and forms.
- Perform cashiering functions associated with tuition payments, transcript requests, payment plans, account receivable obligations and miscellaneous checks. Resolve student A/R account issues. Complete processing of cashier transactions to include reconciling, check imaging, create deposits and verify credit transactions daily.
- Performs related processing and other duties including assisting in other areas of Enrollment Services including the Welcome Desk, Switchboard or outreach to students.
- Perform other duties as assigned
**Student Services Welcome Desk**
- Welcome and check in New, Returning and Prospective students. Maintain the Student Success Center NSE, drop-in advising, advising appointment records. Help students utilize the Student Services Resource Center as needed. Process change of majors.
- Maintain an awareness of schedules for Student Success Center employees. Monitor advising appointments and assist with rescheduling as needed. Provide basic answers to Student Services questions to incoming calls via Openscape phone software and direct calls to appropriate departments.
- Use of imaging system to link relevant documents to electronic student record.
- Maintain procedural documentation, materials and system access to effectively and accurately respond to inquiries.
- Identify need for and schedule appointments with advisors and financial aid staff to provide service to students.
**Test Proctoring**
- Assist Testing Center with coverage
- Provide support with placement testing, exemptions and scheduling
**ESSENTIAL KNOWLEDGE & SKILLS**:
- **Education/Training/Work Experience**:
- High School diploma or GED required with 3 years work related experience required OR
- Associate’s degree may be preferred with 1 to 2 years work related experience required
- Proficiency in computer skills required
- Excellent communication, both written and oral required
- **Specialized Knowledge & Skills**:
- Specialized training in specific software or process may be required
- Customer service skills
- Problem-solving skills
- Ability to take initiative and work with mínimal supervision
- **Additional Information Required**:
- Ability to multitask
- Attention to detail
- Ability to maintain confidentiality
- Ability to prioritize workload
- Ability to use some discretion and judgment
- Ability to work within a team-oriented setting
