Experienced Rv/automotive Service Writer/advisor

3 weeks ago

Concord, United States Cold Springs RV Full time

We are looking for a person who can work in a fast-paced recreational vehicle service center, with the ability to follow direction, possess great computer and telephone skills while maintaining weekly scheduling and effectively communicate with Customers, Technicians, and Managers.

**Qualifications**:

- Prior experience as a service advisor or service writer required
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision

**Responsibilities**:

- Oversee service orders and flow of schedule
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about RV problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations

Benefits Include:

- Extremely Competitive & Aggressive Pay Plan
- Health, Dental, Vision, AFLAC
- Paid Time Off
- Paid Holidays
- 401K, Company Matched
- Friendly and supportive work environment
- Employee Discounts
- Employee Outings

Cold Springs RV has been in business since 1978, we are one of the last family owned RV dealers in the North East, very progressive, always improving and growing to give the customers the best possible experience and one stop shop Our Employees are our number one priority with customers being a very close 2nd We pride ourselves in being big enough to go head to head with the corporate dealers but small enough that every single employee matters to us We do several company parties / outings each year, random cookouts throughout the season, we work hard as needed and reward our employees for doing so We strive for a culture to create cohesion and unity and an overall friendly work environment, "bad eggs" are not tolerated.

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