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Program Leader, Quality Compliance Strategy

3 months ago

Phoenix, United States Uber Full time

**About The Role**

Global Quality is evolving to provide a tech-enabled, highly standardized, easily scalable program solution. In addition to meeting support experience needs, maintaining high levels of process and regulatory compliance for both Global and Regional requirements is necessary. To ensure we provide dedicated focus, we are looking for Global Quality Compliance Strategy Lead. This role will be responsible for developing and implementing robust compliance programs to measure adherence to documented requirements inline with regulatory bodies, industry standards, and internal policies across our Comm Ops organization. Coordinating the execution of consistent practices with the right level of nuance to protect the company, brand, and users will be key for this position. This role will be a key part of our Global Quality Leadership team.

**What You'll Do**
- Develop and execute a comprehensive compliance strategy aligned with the organization's objectives and regulatory obligations, encompassing areas such as data protection and industry-specific requirements.
- Stay abreast of relevant laws, regulations, and guidelines impacting our CommOps (Global and Regional) operations, conducting regular assessments to identify compliance gaps, emerging risks, and areas for improvement.
- Lead the development, review, and implementation of compliance policies, procedures, and controls to ensure consistency and effectiveness in compliance management across all lines of business (Mobility, Delivery, G&R etc)
- Conduct risk assessments to identify potential compliance risks and vulnerabilities, developing strategies and action plans to mitigate risks and strengthen control mechanisms.
- Partner with L&D to develop and deliver compliance training programs and initiatives to educate frontline teams on their compliance responsibilities, promote awareness of standards, and foster a culture of compliance across COE and BPO teams.
- Establish monitoring, auditing, and reporting mechanisms to assess compliance with policies and procedures; conducting regular audits and reviews to identify and address compliance issues proactively.
- Lead investigations into compliance incidents or breaches, coordinating responses, implementing corrective actions, and driving continuous improvement to prevent recurrence.
- Collaborate with Global and Regional stakeholders (CX leads, RCOs, legal, internal audit, atc), to align compliance efforts with business objectives, facilitate decision-making, and promote a culture of compliance.
- Build and lead a high-performing compliance strategy team, providing guidance, mentorship, and professional development opportunities to enhance team capabilities and effectiveness.

**Basic qualifications**
- 7+ years of experience in Risk management, program management, or operations leadership roles within the transportation or technology industry.
- Experience in developing and implementing compliance strategies and Risk management strategies
- Understanding of relevant laws and regulations Uber or similar mobility/transportation orgs are exposed with a strong grasp of compliance principles and best practices.
- Proven ability to develop and execute strategic compliance plans, aligning compliance initiatives with business goals and priorities.
- Strong knowledge of risk assessment and management principles, with the ability to identify, assess, and mitigate compliance risks effectively.
- Experience in developing, implementing, and enforcing compliance policies, procedures, and controls to ensure regulatory compliance and mitigate risks.
- Excellent verbal and written communication skills, with the ability to communicate complex compliance concepts clearly and effectively to diverse audiences.
- Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and derive actionable insights to support compliance decision-making.
- Exceptional leadership and team management skills, with the ability to inspire, motivate, and develop a high-performing compliance strategy team. Proven ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization to drive alignment and achieve compliance objectives.