Customer Service
2 weeks ago
**Job description**
**Essential Job Responsibilities**:
- Manage customer inquiries, requests and complaints, following up with existing customers to confirm their satisfaction.
- Internal communication about customers and orders demands.
- Create cases in ERP system to do RMA or Replacement.
- Deal with cases about shipment or other charge.
- Contact with customers who are not satisfied with our products or services to improve their good impression on our brand.
- Create weekly/monthly reports to summarize product quality issues collected from customers.
**Requirements and Qualifications**:
- At least 1 year customer service experience. Experience of Automotive Lighting/Parts product knowledge is a plus.
- Advanced client development skill and CRM experience.
- Demonstrates great communication (Written and Verbal) and interpersonal skills.
- Self-motivated and result-orientation.
Pay: $20.00 - $25.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- In-person
**Experience**:
- e-commerce industry: 1 year (preferred)
- auto part customer service: 1 year (preferred)
**Language**:
- Spanish (preferred)
Work Location: In person
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