Outpatient Mental Health Administrative Coordinator

3 weeks ago

Baltimore, United States K&I Healthcare Services, LLC Full time

**About us**

K&I Healthcare Services, LLC is a small business in Hyattsville, MD. We are professional, agile, professional and our goal is to K&I Healthcare Services is a leading mental health clinic committed to providing exceptional care and innovative solutions for individuals and communities. Our multidisciplinary team is dedicated to creating a supportive, empathetic, and transformative environment for those struggling with mental health issues.

Our work environment includes:

- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities
- Relaxed atmosphere
- Safe work environment
- On-the-job training

**OMHC Administrative Coordinator (IMMEDIATE HIRE)**

Summary:
The Administrative Coordinator helps clients engage in treatment and wellness and has the primary responsibility of scheduling clients for initial evaluations, follow ups and psychotherapy appts and will perform other duties related to the intake process. Responds to inquiries for outpatient referrals, gathers demographic and insurance data, collects preliminary client information to identify the appropriate clinician, and schedules initial appointments. Verifies insurance coverage obtains authorizations and enters all required information into the appropriate electronic system. Serves as a point of contact to patients, their families/representatives, outside agencies, and referrers. Works to engage clients in their care works closely with other offices to coordinate efforts, and ensures timely, quality customer service for all inquiries.

**Qualifications**

Bachelors degree Preferred and 2 years of OMHC front desk experience

Must be proficient in the use of a personal computer with Windows software

Understanding of mental health issues and terminology (either through formal education, training, or equivalent experience).

The ability to maintain and protect client confidentiality and privacy is essential

Ability to multi-task in a high volume, extremely fast-paced healthcare environment; demonstrated a willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic

Work requires excellent interpersonal skills, warmth, patience, and appropriate boundaries to communicate effectively with clients, all levels of internal staff, and various outside agencies and contacts

Excellent written and verbal skills for phone calls, letters, and documentation

Must be detail-oriented with strong organizational and time management skills

Ability to work with a diverse population, including an understanding of serious and persistent mental illness

Knowledge of COMAR and CARF standards

**Experience**: Prior experience in a receptionist or administrative assistant role, in mental health setting.
Familiarity with medical and insurance documentation.

**Communication Skills**: Excellent verbal and written communication skills.
Ability to communicate effectively and compassionately with patients, families, and mental health professionals.
Multilingual abilities can be an advantage, depending on the patient population.

**Technical Proficiency**: Competence in Microsoft Office Suite and ICanote electronic health record (EHR) systems.
Ability to learn and adapt to new software and technology used in the clinic.

**Interpersonal Skills**: Strong interpersonal and customer service skills.
Ability to maintain confidentiality and show discretion with sensitive information.
Empathy and patience in dealing with clients from diverse backgrounds.

**Organizational Abilities**: Strong organizational and multitasking skills.
Capable of managing appointments, client records, and office supplies.
Attention to detail in all aspects of work.

**Problem-Solving Skills**: Ability to handle emergencies and challenging situations calmly and effectively.
Skill in resolving conflicts or difficult situations with compassion and professionalism.

**Cultural Competency**: Understanding and sensitivity towards cultural, ethnic, and social diversity.
Training or experience in cultural competency preferred.

**Additional Requirements**:

- Ability to work 40 hours M-F
- Background check clearance.
- CPR and First Aid certification may be required.

**Desirable Attributes**:

- Proactive and able to work independently.
- Passionate about mental health care and advocacy.
- Experience with community outreach or health promotion activities.

**Reporting To**:

- Clinic Manager

**Responsibilities**

The Administrative Coordinator helps clients engage in treatment and wellness and has the primary responsibility of scheduling new clients for initial evaluations and will perform other duties related to the intake process.

Response to inquiries for outpatient referrals, gather demographic and insurance data, collects preliminary client information to identify the appropriate clinician, and schedule initial appointments

Verifies insurance coverage, obtains authorizations, and enters all required information

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