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Public Information Specialist

3 months ago

Phoenix, United States State of Arizona Full time

AHCCCS
- Arizona Health Care Cost Containment System_
- Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork_
- The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility._
- AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. _
- Come join our dynamic and dedicated team._

**Public Information Specialist**

**Office of the Director (OOD)**

Job Location:
Address: 801 E. Jefferson Street, Phoenix, AZ 85034

This position is eligible for full-time remote work (including virtual office arrangement).

Posting Details:
**Salary**: $60,000 - $70,000

Grade: 21

Open Until Filled

Job Summary:
This position performs high profile public communications work under the direction of the Public Information Officer, including all aspects of video production, social media content creation and management, media relations, and internal and external communication. As such, this position is a trusted member of the Communications team, creating strategic communications vehicles to reach targeted audiences.

**Major duties and responsibilities include, but are not limited to**:

- Monitor the agency's official social media accounts including developing engaging and informative text, graphics and video content; respond to inquiries received on social media and escalate issues as needed; engage with stakeholders: track and report social media effectiveness. Use industry knowledge and sound judgment to make editorial decisions about how and when to best communicate agency news.
- Shoot, edit, and produce high-quality video content for AHCCCS' social media channels and stakeholders.
- Assist the agency’s editorial proofreading process to ensure all public-facing documents (web pages, presentations, reports, letters, and postings) are written in a consistent voice and tone and are accurate.
- Assist in the planning, designing, writing and editing content for internal and external audiences, including press releases, newsletters, web pages, videos, presentations, fliers, and reports.
- Work within the community as an AHCCCS representative to help build trust, public engagement, and share the agency's story.
- Work with the Public Information Officer to compile, route, and track incoming public information inquiries including timely media relations inquiries, public records requests, and other public information requests, when needed. Serve as the back up to the Public Information Officer for all media relations inquiries, when needed.

Knowledge, Skills & Abilities (KSAs):
**Knowledge**:

- Mass communication techniques and distribution methods
- Video production trends to engage new and existing audiences
- AP and MLA Styles, the differences, and when to apply
- Government public information communication procedures, records retention, and crisis communication
- Continuous Improvement (CI) and Lean methodologies
- Industry standard media relations techniques

**Skills**:

- Proficient computer literacy in Word, Excel, and Google Suite
- Proficient in graphic design software including Adobe Creative Suite, Powtoons, and Canva
- Proficient written and verbal communication skills
- Video production
- Social media content creation, management, and measurement

**Abilities**:

- Work independently and with flexibility and accountability to prioritize tasks based on urgency
- Manage multiple projects, and meet ever
- changing deadlines
- Communicate effectively with stakeholders of various levels of understanding and English proficiency
- Produce high quality, error-free material
- Build trust with stakeholders at all levels of government
- Communicate with diverse audiences in a way that promotes equity and inclusive

Qualifications:
**Minimum**:

- 3+ years experience performing public relations or communications work which included video production, and writing and editing a variety of communications (e.g., news releases, promotional material). Bachelor's degree in communications, videography, journalism, public relations, public administration, business administration, or related field will substitute for some of the experience.

**Preferred**:
Pre-Employment Requirements:

- Successfully complete the Electronic Employment Eligibility Verification Program (E-