Scheduling Coordinator

3 weeks ago

Methuen, United States Savens Homecare Services LLC Full time

The scheduling coordinator is responsible of coordination of patient care, scheduling of field staff, answering phone calls, texts and addressing to each customer/ staff concerns promptly. The scheduler is responsible for recording schedules, service authorization, notes, clients and employee information in the computer care coordination software. This position requires attention to details, ability to set goals and priorities, critical thinking and ability to work under pressure.

Core responsibilities.
- Welcome new field staff. Provide instructions about how you will work with new staff members and discuss expectations for work performance and timely submission of paperwork.
- Answer phone calls and respond to the employee, referral sources, clients, and potential client needs.
- Provide field staff addresses, schedules, and instructions.
- Ensure that provider direct authorizations are accurate.
- Schedule clients and employees and maintain notes in company's software.
- Develop positive and ongoing relationships with field staff, clients, case managers, and co-workers.
- Serve as liaison between the field staff, case managers, and clients.
- On-call weekend and evening rotation.
- Respond to sick calls and fill visits/ shifts as needed and as required.
- Provide nurse supervisor with information about client and field staff problems and potential problems in writing or verbally.
- Work with the nurse/ office manager to ensure appropriate field staff are assigned to individual cases.
- Check contract needs for service and fill available cases with appropriate field staff.
- Develop ongoing relationships with site managers/clients and their family members, ensure coverage of service needs, and respond to any problems related to the scheduling of services.
- Provide follow-up conversations to ensure client and employee satisfaction.

**Requirements**:

- Customer service, coordination, and or scheduling of services.
- Computer skills, including the ability to use scheduling software.
- Demonstrated professionalism and organizational skills.

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