Front Desk Manager

3 weeks ago

Ventura, United States The Pierpont Inn Ventura Full time

**About us**

Built by famed LA architect Sumner P. Hunt, the historic hotel boasts 79 rooms, suites, and cottages; and includes a beautifully landscaped rose garden and scenic ocean bluff. Ideal for destination weddings, company retreats, and family reunions, guests will enjoy strolling to Ventura State Beach, taking the local trolley downtown, and indulging in classic American fare at Austen’s Restaurant.

The friendly staff at The Pierpont Inn have been welcoming auto enthusiasts traveling the Pacific Coast Highway since 1910, with no plans of slowing down anytime soon

Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests and provide them with a warm welcome - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, services, and local attractions - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized front desk area - Assist with administrative tasks such as filing, data entry, and managing reservations - Collaborate with other hotel departments to ensure guest satisfaction Skills: - Strong hospitality skills with a focus on delivering exceptional guest services - Excellent customer service and interpersonal skills - Proficiency in phone systems and ability to handle multiple calls simultaneously - Knowledge of hotel operations and hospitality management principles - Ability to communicate effectively in English (multilingual skills are a plus) - Attention to detail and ability to handle cash transactions accurately - Strong problem-solving skills and ability to remain calm under pressure Requirements: - Previous experience in a similar role is preferred but not required - High school diploma or equivalent education required - Bilingual skills (English/Spanish) are highly desirable Join our team and enjoy the benefits of working in a dynamic hospitality environment. We offer competitive pay, opportunities for career advancement, and a supportive work culture that values teamwork and excellence. Note: This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not all-inclusive and additional duties may be assigned.

**Job Type**: Part-time

Pay: $20.00 - $30.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Employee discount
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Overnight shift

Work setting:

- In-person
- Resort

Work Location: In person

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