Airline Passenger Agent

4 weeks ago


Chicago, United States Alliance Ground International Full time

Job Description:
Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Then let your career take off with AGI as a Passenger Service Agent

AGI is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success.

We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

Roles and responsibilities:
Check in passengers and their luggage at the ticket counter and gates.

Patiently handle customer concerns and complaints regarding ticketing and baggage handling

Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise.

Make announcements at the gate or over the general PA system regarding flight activity. Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.

Qualifications:
Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership.

Have proficient computer skills.

Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent.

Possess a valid driver’s license with a clean driving record (only required for some airports) Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check.

Italian language skills are desirable, but not required.

Physical Requirements: Lift up to 70 pounds (32 kg) on a regular basis. Stand, lift, bend, push and pull on a frequent basis and for extended periods. Work around jet and machinery noises.

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.



  • Chicago, United States Worldwide Flight Services, Inc. Full time

    About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our cust Passenger, Agent, Service, Reservations, Retail, Airline


  • Chicago, United States Samsic Airport America LLC Full time

    _Samsic is HIRING - Passenger Service Agent at ORD_ - Samsic’s story began in 1986. At that time their only business was cleaning, but in 30 years they have expanded their solutions and opened operations internationally to position themselves as a leader in integrated business services. Samsic Airport is present at more than 24 international airports -...


  • Chicago, United States Samsic Airport America LLC Full time

    _Samsic is HIRING - Passenger Service Agent at ORD_ - Samsic’s story began in 1986. At that time their only business was cleaning, but in 30 years they have expanded their solutions and opened operations internationally to position themselves as a leader in integrated business services. Samsic Airport is present at more than 24 international airports -...


  • Chicago, United States Swissport International AG Full time

    Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the...


  • Chicago, United States Swissport International AG Full time

    Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the...


  • Chicago, United States Swissport International AG Full time

    Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer...


  • Chicago, United States Swissport International AG Part time

    Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer...


  • Chicago, United States Samsic Airport America LLC Full time

    Samsic is HIRING - Supervisor Passenger Service Samsic’s story began in 1986. At that time their only business was cleaning, but in 30 years they have expanded their solutions and opened operations internationally to position themselves as a leader in integrated business services. Samsic Airport is present at more than 24 international airports - France,...


  • Chicago, United States WFS Full time

    Job SummaryAn Agent Passenger Service performs all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at...

  • Office Agent

    2 weeks ago


    Chicago, United States Air General Inc. Full time

    **Air General, a national cargo handling company,** is looking for a **full time** **Office Agent for our Chicago, IL** (**ORD**) operations. If you are interested in a career with an industry leader that promotes respect, caring, and equality for our employees in an environment that fosters growth, please consider joining us! Description: The Office Agent...

  • Lead Airport Agent

    1 week ago


    Chicago, United States Envoy Air Full time

    Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee...


  • Chicago, United States Envoy Air Inc. Full time

    Overview: Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: - Amazing employee...

  • Ramp Agent

    1 month ago


    Chicago, United States Alliance Ground International Full time

    Job Description: Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? As a Ramp Agent, you will play an important role in ensuring that flights run on time by providing efficient ground support services. AGI is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people...

  • Ramp Agent

    4 weeks ago


    Chicago, United States Alliance Ground International Full time

    Job Description: Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? As a Ramp Agent, you will play an important role in ensuring that flights run on time by providing efficient ground support services. AGI is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people...

  • Security Gate Agent

    4 weeks ago


    Chicago, United States PrimeFlight Aviation Services Full time

    Job Details Description INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,  team-oriented environment, we want to speak to you! Perks of the job: 401(k) 401(k) matching Dental insurance...

  • Security Gate Agent

    4 weeks ago


    Chicago, United States PrimeFlight Aviation Services Full time

    Job Details Description INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,  team-oriented environment, we want to speak to you! Perks of the job: 401(k) 401(k) matching Dental insurance...


  • Chicago, United States Menzies Aviation Full time

    **Great News!** Want to work for one of the leading fueling companies in the world? Join Menzies Aviation and be part of our family! We are looking for Part Time Passenger Service Agents to join our team. - **Part-Time Schedule**:must have weekend availability**: - **Base rate $18 hour**: - **Uniforms and training provided**: - **Paid training** **Key...


  • Chicago, Illinois, United States Envoy Air Full time

    Overview: Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight...

  • Ramp Agent

    2 weeks ago


    Chicago, United States Southwest Airlines Full time

    **Department**: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring...


  • Chicago, United States Bags Full time

    Job DescriptionJob DescriptionOverviewBags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables...