**Basic Job Description**:
Plan, direct, or coordinate governance and operational activities of common interest properties.

**Job Duties and Tasks for: "Community Association Manager"**
- Act as liaisons between Board Members and homeowners.
- Confer regularly with community association members to ensure their needs are being met.
- Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
- Inspect grounds, facilities, and equipment as contracted to determine necessity of repairs or maintenance.
- Investigate complaints, disturbances and violations, and resolve problems, following management rules and regulations.
- Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
- Negotiate and draft contracts relative to the property, and complete or review appropriate documents and forms.
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for properties.
- Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services.
- Prepare detailed budgets and review/present financial reports for properties.
- Oversee and coordinate cleaning of common areas, lighting functionality, and minor repairs.
- Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
- Coordinate and meet with Boards of Directors to discuss needs, develop solutions, and resolve issues impacting the community.
- Meet with Boards to review service contracts and upcoming projects, determine priorities related to projects and services, and discuss the financial and operational status of properties.
- Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
- Review modification approvals for unit owner projects where the Association is responsible for architectural control.

**Summary**:
The Community Association Manager (or Property Manager) is a “Master Coordinator”. All processes, tasks, projects, etc. flow through the Manager. The overall workflow requires the oversight, guidance, and supervision of the Manager to move efficiently and effectively. A good Manager provides guidance to their property to successfully prioritize and balance the flow of regular services, projects, and funding (through common charges) to meet the needs of each property, while understanding the needs can differ from property-to-property. A good Manager will have the pulse of each of their properties, develop concepts and plans, and communicate those concepts and plans to unit owners so they also understand the overall direction of their property/community.

**Requirements**:

- High school dipoloma or GED equivalent
- 3-5 years of relevant work experience
- 1-3 years of supervisory experience
- Knowledge of property management
- Experience with computer systems
- Excellent customer service skills
- Outstanding verbal and written communication skills
- Ability to multi - task and manage a fast paced office environment
- Ability to manage and work with a diverse group of people and personalities
- Superb attention to detail

Preferred Qualifications
- Bachelors degree
- Experience with Property Management software
- CMCA License
- PCAM, AMS Designations

Experience level:

- 5 years

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 5 years (preferred)

License/Certification:

- Driver's License (preferred)

Ability to Commute:

- Bethel, CT 06801 (preferred)

Ability to Relocate:

- Bethel, CT 06801: Relocate before starting work (required)

Work Location: In person