Collections Specialist

3 weeks ago

Chicago, United States Katten Full time

**About Katten**

Katten is a full-service law firm with approximately 700 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm’s core areas of practice include corporate, financial markets and funds, insolvency and restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.

**Summary for the Collections Specialist**

Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (KattenFlex).

**Essential Duties and Responsibilities **include, but may not be limited to, the following. Other duties may be requested and/or assigned. Regular and predictable attendance is an essential function of the position. _Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Develop productive partnerships with attorneys to increase the collection effort. Initiate discussions to review their receivable portfolio status and recommend the appropriate collection action needed.
- Analyze monthly Aged Receivables Reports to identify and target client aging.
- Contact clients on a daily basis. Discuss nature of outstanding balance; provide client any backup requested (i.e. copies of invoices, credit balance info, etc.) to expedite payment; offer/recommend payment plans options, with management approval. Continual and timely follow-up until payment is received.
- Develop and maintain on-going professional working relationship with clients to ensure account remains in current receivable condition.
- Document and record collection activity and status using the firm’s collection system. Schedule follow-ups with clients and attorneys; run daily receivable reports and prepare dunning letters.
- Investigate and analyze client payment history through multiple financial reports to determine the next level of follow-up. Research client accounts and create detailed billing and payment reconciliation spreadsheets, including split/multiple payors, as needed.
- Identify receivables deemed uncollectible to review with Management for possible write-offs.
- Notify the Regional Credit & Collections Manager and attorney of any invoice/balance being disputed by client.
- Collaborate with billing staff to ensure accuracy and timely transmittal of invoices. Review various e-billing platforms and identify any rejections, short payments and other factors impacting the ability to collect account receivables. Partner with billing department to coordinate resolution.
- Responsible for the review and creation of various analytical receivable reports and spreadsheets.
- Assist with special projects as assigned.

**Knowledge, Skills, and Abilities**
- Bachelor’s degree in liberal arts or accounting and a business internship while pursuing undergraduate degree is preferred, but not required. Or four or more years accounts receivables/collections experience preferably in a large legal or professional services firm; or equivalent combination of education and experience.
- Computer proficient with knowledge and experience working in Aderant, ARCS, Excel, Outlook, Word and various e-billing platforms is highly preferred. Business Communications Writing Sample will be administered.
- Excellent interpersonal, verbal, and written communication skills. Ability to communicate with courtesy and diplomacy, efficiently follow written and verbal instructions, provide information, and maintain effective relationships with a diverse group of attorneys, clients, staff, and outside contacts.
- Analytical skills with an aptitude for detail and accuracy in order to conduct comprehensive analysis of complex billing and payment discrepancies, working with multiple systems/reports on a daily basis, and managing the receivables’ status of multiple clients.
- Exhibit high degree of initiative and critical-thinking skills in managing multiple priorities. Proactive with excellent troubleshooting, problem resolution, and follow-through skills.
- Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and furnish detailed information in report format, written correspondence, e‑mail or verbally.
- Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within scope of the position’s responsibilities.
- Possess excellent knowledge of readin

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