Director, User Experience

4 weeks ago

New York, United States Macy’s Full time

**Bring Your Amazing Self to Work**

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

**Job Overview**

**What You Will Do**
- Envision the future channel user experience for the Macy’s and Bloomingdale’s app to align with both long-term and near-term business goals and user needs, including key performance indicators (KPIs) and user success metrics.
- Collaborate effectively with executives, managers, product managers, engineers, and researchers to define, conceptualize, and design user-facing products.
- Partner with the UX leadership team to define the channel experience and ensure that deliverables align with the user experience design vision.
- Design for the mobile app across various devices/platforms (phone, app, iOS/Android, etc.).
- Work through channel design challenges comprehensively, from conceptualizing new products and features to designing storyboards, workflows, interactions, wireframes, high-fidelity mockups, and design standards based on business goals and user research.
- Advocate for user experience design across the company, contributing to its integration as an essential process for improvement and innovation.
- Lead and manage a team of designers, providing mentorship to user experience designers across the company.

**Skills You Will Need**

**Thought Leadership and UX Design Vision**: Demonstrated ability to provide exceptional thought leadership and vision in UX design, including expert analytical, strategic, and conceptual design skills.

**Mobile App and Responsive Web Design**: Deep knowledge and experience in designing for mobile apps and responsive web experiences, with proficiency in user interface design processes and methodologies, including user-centered design.

**Alignment with Business Goals**: Strong ability to identify and further business goals, as well as recognize unmet user needs. Capable of designing user experiences that support and advance business objectives while meeting user needs.

**Mockup and Prototype Design**: Exceptional proficiency in designing high-fidelity mockups and prototypes, and ability to iterate on user interface design and interaction flow based on user feedback.

**Data-Driven Design**: Strong ability to leverage metrics, optimization techniques, and qualitative and quantitative research to inform and validate design decisions effectively.

**Communication Skills**: Excellent verbal and written communication skills, with the capability to communicate effectively with all levels of business leaders. Ability to influence and cultivate strong relationships with key stakeholders and executives.

**Negotiation Skills**: Strong negotiation skills across various audiences, with the ability to advocate successfully among peers and executive leadership.

**Team Leadership and Coaching**: Ability to inspire, develop, and coach team members effectively.

**Time Management and Prioritization**: Excellent time management and prioritization skills, including the capacity to manage multiple projects simultaneously at various stages of development.

**Portfolio Demonstration**: Must possess a strong user experience design portfolio that clearly demonstrates consumer-oriented solutions for complex problems.

**Who You Are**
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.

**What We Can Offer You**
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results

**About Macy’s**

Now is an exciting time for a Macy's career as

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