Expert Services Manager

4 weeks ago

San Francisco, United States Skai Full time

Ready to take your career to the next level?_
- Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in_
- Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers._

The **Expert Services Manager **is a dynamic thought leader tasked with providing world-class services and strategic consultation to Skai clients. Strategic planning, day to day enablement and client account management and optimization of Retail Media Advertising campaigns will be the primary responsibilities of this role. The Expert Services Manager is ultimately responsible for all facets of assigned account program performance and client satisfaction on the Skai Retail Media management platform. Working with a Director of Retail Media Expert Services, this person will execute and lead services that ensure high growth for our industry leading clients.

Duties and Responsibilities:

- Uphold the team mission to bring about client success within Retail Media marketing and management
- Oversee execution and optimization of campaigns to exceed the clients’ goals, including hands-on keyboards management
- Act as a consultant and advisor to clients regarding media planning and best practices
- Communicate the success and performance of assigned accounts, both internally and externally
- Provide paid media solutions & expert platform support to clients to enable them to use Skai's tools effectively
- Pursue solutions for managed clients beyond the tools and templates available as needed
- Partner with the product, sales, and client success teams to drive platform innovation and capture market opportunity

Skai's Requirements:

- Passion, curiosity & a drive to finding efficiencies & opportunities for growth
- Desire to deliver best-in-class service
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills, both in writing and verbally
- Proven track-record of problem-solving

Position Requirements:

- Undergraduate degree
- 2 years experience with hands-on paid ecommerce media campaign implementation, optimization, and management. Preferred experience with Amazon. Amazon DSP, Walmart, Instacart, Citrus, or Criteo experience a bonus.
- 3+ years client-facing or customer service experience
- Data analysis, Microsoft Excel skills
- Experience with programmatic retail display is an added bonus
- Experience collaborating with a global team both locally and virtually is preferred
- Energized by solving problems and finding opportunities to make a client successful

The salary range for this position is $100,000 - $1155,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.

More about Us:
The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions.

Established in 2006, we are a thriving organization, with a unique, vibrant startup culture with an incredible track record of success and an amazing future in sight

We are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture.

At Skai we have comprehensive medical coverage, employer match retirement savings and generous paid time off. More importantly, we offer the things that make Skai a great place to develop your potential, both professionally and personally. In addition, you will also receive:

- Dental and vision coverage
- Employee share options program
- Generous paid family leave policy
- Flexible hybrid working model
- Life insurance and short/long term disability
- Professional growth stipend
- Diversity and inclusion programs
- Office commuting benefits
- ClassPass Membership
- Volunteering and community opportunities
- Employee Assistance Program
- Company sponsored employee social events
- Office lunches and fully stocked kitchen

Equal Employment Opportunity:
Region:
USA

  • Guest Service Support Expert

    4 weeks ago

    San Francisco, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Support Experts Guest Service, Support, Expert, Guest, Service, Technology, Hotel

  • IT Operations Manager/ Technology Operations Manager/ IT Supervisor/ IT Service Manager/ IT Support Manager/ IT Service Operations Manager

    2 weeks ago

    San Francisco, United States Vantage Point Consulting Inc. Full time

    The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, providing expert level technology customer service, and keeping management apprised of changes. In this capacity, the IT Supervisor will:Supervise team responsible for IT support services; supervise work schedules and priorities and participate...

  • IT Operations Manager/ Technology Operations Manager/ IT Supervisor/ IT Service Manager/ IT Support Manager/ IT Service Operations Manager

    2 weeks ago

    San Francisco, United States Vantage Point Consulting Inc. Full time

    The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, providing expert level technology customer service, and keeping management apprised of changes. In this capacity, the IT Supervisor will:Supervise team responsible for IT support services; supervise work schedules and priorities and participate...

  • IT Operations Manager/ Technology Operations Manager/ IT Supervisor/ IT Service Manager/ IT Support Manager/ IT Service Operations Manager

    2 weeks ago

    San Francisco, United States Vantage Point Consulting Inc. Full time

    The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, providing expert level technology customer service, and keeping management apprised of changes. In this capacity, the IT Supervisor will:Supervise team responsible for IT support services; supervise work schedules and priorities and participate...

  • Guest Service Expert

    2 weeks ago

    San Juan Capistrano, United States Marriott International Full time

    Additional Information Server Job Number 24060860 Job Category Food and Beverage & Culinary Location Inn at the Mission San Juan Capistrano Autograph Collection, 31692 El Camino Real, San Juan Capistrano, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...

  • Guest Service Expert

    1 month ago

    San Juan Capistrano, United States Inn at the Mission San Juan Capistrano, Autograph Collection Full time

    Additional Information ServerJob Number 24060860Job Category Food and Beverage & CulinaryLocation Inn at the Mission San Juan Capistrano Autograph Collection, 31692 El Camino Real, San Juan Capistrano, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just...

  • Guest Service Expert

    2 weeks ago

    San Juan Capistrano, California, United States Inn at the Mission San Juan Capistrano, Autograph Collection Full time

    Additional Information ServerJob Number Job Category Food and Beverage & CulinaryLocation Inn at the Mission San Juan Capistrano Autograph Collection, 31692 El Camino Real, San Juan Capistrano, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting...

  • Sales and Service Expert

    5 days ago

    San Francisco, United States 24 Hour Fitness Part time

    FULL-TIME Part-time LOCATION 1200 Van Ness Ave San Francisco CA 94109 Who weare At 24 Hour Fitness,we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable,and welcoming to everyone. We're on the hunt for team members who are committed to being the best part...

  • Sales and Service Expert

    6 days ago

    San Francisco, California, United States 24 Hour Fitness Full time

    FULL-TIME Part-time LOCATION 1200 Van Ness Ave San Francisco CA 94109 Who weare At 24 Hour Fitness,we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable,and welcoming to everyone. We're on the hunt for team members who are committed to being the best part...

  • Guest Experience Expert

    4 days ago

    San Francisco, United States Marriott International Full time

    Job Number 24085160 Job Category Rooms & Guest Services Operations Location The Clancy Autograph Collection, 299 Second Street, San Francisco, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and...

  • Guest Service Expert

    3 weeks ago

    San Juan Capistrano, United States Marriott International, Inc Full time

    Additional Information ServerJob Number 24060860Job Category Food and Beverage & CulinaryLocation Inn at the Mission San Juan Capistrano Autograph Collection, 31692 El Camino Real, San Juan Capistrano, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just...

  • Guest Service Expert

    1 month ago

    San Juan Capistrano, United States Marriott International, Inc Full time

    Additional Information ServerJob Number 24060860Job Category Food and Beverage & CulinaryLocation Inn at the Mission San Juan Capistrano Autograph Collection, 31692 El Camino Real, San Juan Capistrano, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just...

  • Guest Service Expert

    1 month ago

    San Juan Capistrano, United States Marriott International, Inc Full time

    Additional Information ServerJob Number 24060860Job Category Food and Beverage & CulinaryLocation Inn at the Mission San Juan Capistrano Autograph Collection, 31692 El Camino Real, San Juan Capistrano, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just...

  • Guest Experience Expert

    5 days ago

    San Francisco, United States The Clancy, Autograph Collection Full time

    Additional Information Pay: $33.07/hrJob Number 24085160Job Category Rooms & Guest Services OperationsLocation The Clancy Autograph Collection, 299 Second Street, San Francisco, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    1 month ago

    San Francisco, California, United States The Clancy, Autograph Collection Full time

    Additional Information Pay: $32.10/hourJob Number Job Category Rooms & Guest Services OperationsLocation The Clancy Autograph Collection, 299 Second Street, San Francisco, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth...

  • Guest Experience Expert

    5 days ago

    San Francisco, California, United States The Clancy, Autograph Collection Full time

    Additional Information Pay: $33.07/hrJob Number Job Category Rooms & Guest Services OperationsLocation The Clancy Autograph Collection, 299 Second Street, San Francisco, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in...

  • Guest Experience Expert

    17 hours ago

    San Francisco, United States Marriott International Inc Full time

    Additional Information Pay: $33.07/hr Job Number 24085160 Job Category Rooms & Guest Services Operations Location The Clancy Autograph Collection, 299 Second Street, San Francisco, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving...

  • Guest Experience Expert

    3 weeks ago

    San Francisco, United States Autograph Collection Hotels Full time

    POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...

  • Guest Service Expert

    1 month ago

    San Juan Capistrano, CA, 92675, Orange County, CA, United States Marriott International, Inc Full time

    Additional Information ServerJob Number 24060860Job Category Food and Beverage & CulinaryLocation Inn at the Mission San Juan Capistrano Autograph Collection, 31692 El Camino Real, San Juan Capistrano, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just...

  • Guest Service Support Expert

    3 days ago

    San Juan Capistrano, United States Marriott International Full time

    POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and...