Rooms Leader-in-development

3 weeks ago

Amelia Island, United States Omni Hotels & Resorts Full time

**Location**:
**Amelia Island Resort**

At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

**Job Description**:
**Responsibilities**:

- Will learn and perform all aspects of Front Office and Housekeeping operations
- Oversees the performance of staff and takes corrective actions when necessary
- Scheduling of staff
- Maintains accurate payroll records to ensure staff is paid correctly
- Cleaning and inspecting of guest rooms
- Checking in and out guests and ensuring standards are met
- Responds to guest requests and complaints as required
- Monitors product inventory and orders additional products as necessary
- Assists with interviewing and selection of staff
- Ensures that all Front Office and Housekeeping operations are performed according to Omni Hotels standards
- Attends all supervisory and management training classes
- Completes administrative duties for the Director of Rooms and other memebers of management
- Assist in the following positions as needed:
- Front Desk Agent - assist guests with the check-in and check-out process, conflict resolution, and service recovery
- PBX Operator - maintain a multi-line phone system, route calls accordingly
- Bellperson - assist guests with baggage upon arrival to the hotel, heavy lifting/carrying/pushing/pulling, some driving may be required
- Laundry Attendant - sorting of dirty linen, operating all washers and dryers
- Housekeeping Supervisor - inspecting rooms for satisfactory completion

Qualifications:

- Bachelor's (four-year) degree is required, preferably in Hospitality Management or a related field, within the past 2 years
- Commitment to one year (12 months) of service at the home hotel
- Ability to transfer and/or relocate to any Omni property within the continental United States upon successful completion of the LID program
- Ability to work a flexible shift including weekends, evenings, and holidays, as this position requires a 50 hour work week
- Previous housekeeping or rooms division experience is preferred
- Knowledge of Microsoft Office programs including Word, Excel, and PowerPoint
- Ability to make quick decisions in high stress situations
- Excellent customer service skills, pleasant and positive personality, strong attention to detail, ability to multi-task and prioritize, well organized, efficient, and able to handle deadlines
- Must be 21 years of age or older, able to pass a drug screen, and possess a valid driver's license with clean driving record (in order to be approved for driving positions)
- Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: _EEOC is the Law Poster_ and the following link is the _OFCCP's Pay Transparency Nondiscrimination policy statement_

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