IT Support Specialist

1 week ago

Spring, United States Strike Full time

**Job Summary**:
The Information Technology Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests, configuring and supporting laptop computers and mobile devices, and provisioning and managing user accounts among several systems.

**Primary Job Function**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Collaborate with a Managed Service Provider and act as an escalation point for the MSP support technicians, ensuring end users receive the best possible service levels.
- Install, modify, and repair computer hardware and software.
- Create and manage new user accounts among several systems.
- Maintain timely and accurate help desk request records using the ticketing system.
- Run diagnostic programs to resolve problems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue timely and effective resolution.
- Monitor licensing utilization and hardware inventory.
- Test pending software updates.
- Be an active learner, staying abreast of the latest IT trends and updates, continuously learning and improving technical skills.
- Collaborate with the team in technology rollouts/upgrades, ensuring a seamless transition.
- Assist in managing and maintaining hardware and software assets, including inventory, software licenses, and hardware configurations.
- Comply with security policies and procedures and assist in managing security incidents.
- Update, revise, and maintain IT Support-related documentation & Knowledge Base.
- Perform other duties as assigned.

**Experience**:

- 1+ years of experience in an IT support role
- 2 years of college/technical study in the field or equivalent education and experience combined. CompTIA certification is preferred.
- Working knowledge of Windows Server Administration with Active Directory (Provisioning, Group Policies, OU, scripting, etc.) and remote systems management tools.
- Experience configuring and troubleshooting desktops, laptops, and other office peripherals.
- Working knowledge of Microsoft Windows 10/11
- Experience with Intune management, Autopilot provisioning, Application deployments, and Microsoft 365
- Experience with technology rollouts/upgrades.
- Experience configuring and troubleshooting smartphones (Android, iOS).
- Previous experience utilizing a help desk ticketing system to record and track reported incidents.
- Demonstrated ability to deliver superior customer service is required.
- Scripting experience with PowerShell.

**Competencies**:

- Strong troubleshooting and analytical skills.
- Proven time management and follow-through skills with the ability to work on multiple tasks.
- Analyzes problems and makes sound decisions promptly.
- Utilizes multi-tasking and organizational skills with attention to detail and emphasis on quality.
- Displays superior written and oral communication skills and employs effective listening skills.
- Displays tactful, mature, professional demeanor with well-developed interpersonal skills, including working with diverse personnel.
- The ability to communicate technical information to non-technical users.
- Can work independently and with a team in an agile environment with accuracy.

**Physical Demands**:

- Regularly required to sit, talk, and hear.
- Frequently required to reach with hands and arms to grasp.
- Regularly required to stand, walk, stoop, kneel, crouch, or crawl.
- Occasionally lift and/or move up to 40 pounds.
- This job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

**Other Criteria**:

- Complies with Strike's policies and procedures.
- Complies with Strike's Drug & Alcohol Policy, maintaining favorable drug testing results throughout employment.
- Performs job safely with respect to others, property, and individual safety.
- Works effectively with others to encourage teamwork and productivity.
- Authorized to work in the United States.

Strike Construction, LLC is an Equal Opportunity Employer

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Spring, TX 77380 (preferred)

Ability to Relocate:

- Spring, TX 77380: Relocate before starting work (required)

Work Location: In person

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