Server - Sorriso Modern Italian Kitchen

4 weeks ago

The Woodlands, United States Westin Woodlands Full time

Overview:
The Server will be responsible of serving food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.

**Responsibilities**:

- Take guests orders using POS system and serve all food and beverage requests, using suggestive selling techniques.
- Clear tables during service.
- Control guest checks and secure proper payment.
- Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor.
- Wipe down surfaces and maintain proper condition and cleanliness of dining areas and servicing equipment.
- Accurately report tips and hours each shift using proper documentation.
- Familiarize themselves with menu and maintain knowledge of beer/wine offered.
- Ensures final quality check on food and beverage prior to serving the guests.

**ADDITIONAL RESPONSIBILITIES**:

- Work in a cooperative and friendly manner with fellow employees, set a positive example.
- Provide the highest level of guest service to the hotel’s clients.
- Maintain professional attire and personal hygiene.
- Maintain a clean, neat and orderly work area.
- Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
- Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
- Promptly report substandard (unsafe) conditions to Supervisor.
- Promptly report accidents, injuries, property damage or loss to Supervisor.
- Inform management promptly of any work-related problems or guest complaints.
- Promote the hotel through goodwill, courtesy and a positive attitude.
- Attend all scheduled training classes and meetings.
- Continue to learn and grow in your position.
- Perform any reasonable request as assigned or directed by management.
- Provide for a safe work environment by following all safety and security procedures and rules.
- Assist person(s) with a disability.
- Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including nights, weekends, and holidays.

Qualifications:

- High school or equivalent education preferred.
- At least one year of experience as food server in full-service restaurant is required.
- TABC and Food Handler certifications required.
- Marriott or similar branded, full-service hotel experience preferred.

WestinWoodlands

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