Front Desk Associate
2 weeks ago
**This position is for a mix of shifts that will be 7am-3pm and 3pm-11pm**
We are looking for a Hotel Front Desk Agent for our hotel in Bourbonnais, Illinois, to serve as our guests’ first point of contact and manage all aspects of their accommodation. The responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
**Skills**
- Great Customer service skills
- Excellent communication and organizational skills
- Willing to follow direction
**Job Types**: Full-time, Part-time
Pay: From $14.00 per hour
**Benefits**:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Work setting:
- In-person
Application Question(s):
- Are you looking for Part-Time or Full-Time?
- Are you 21 or over? (The Front Desk duties include selling/serving alcohol.)
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Hotel Experience: 1 year (preferred)
- Front Desk: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
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