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Front Desk Agent

4 months ago

Bourbonnais, United States Fairfield Inn by Marriott Kankakee-Bourbonnais Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls and respond to guest inquiries, providing excellent customer service
- Handle guest complaints or concerns, resolving issues promptly and to the satisfaction of the guest
- Assist with reservations and room assignments, ensuring accuracy and efficiency
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction

**Experience**:

- Previous experience in a similar role preferred
- Excellent phone etiquette and communication skills
- Knowledge of hospitality management principles and practices
- Familiarity with front desk operations in a hotel setting is highly desirable

**Skills**:

- Strong customer service skills, with the ability to handle difficult situations with professionalism and empathy
- Proficient in using phone systems and other office equipment

If you are a detail-oriented individual with excellent customer service skills, we invite you to join our team as a Front Desk Agent. In this role, you will be the first point of contact for our guests, ensuring their stay is pleasant and memorable. You will have the opportunity to work in a dynamic environment where teamwork is essential for success. We offer competitive compensation and benefits packages, as well as opportunities for career growth within our hotel management company.

**Job Type**: Part-time

Pay: From $15.00 per hour

Expected hours: 16 - 32 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Work setting:

- In-person

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person