Customer Service/sales Support Rep

1 week ago

Camarillo, United States SaniSure LLC Full time

**ABOUT SANISURE**
SaniSure is a multinational manufacturer of single-use bioprocessing solutions (SUT) used in the production of biological drugs, including monoclonal antibodies, cell therapies, gene therapies, and vaccines. With operations in the U.S. and in Europe, SaniSure operates a leading platform of vertically integrated critical fluid management technologies and integrated solutions. Its single-use products and system solutions are sold to global pharma and biotech companies and are used from R&D through full-scale commercial cGMP manufacturing of among the most innovative large molecule therapeutics and vaccines. This role is expected to be on-site.

We continue to be on a robust growth trajectory, via both organic and inorganic growth, as the company capitalizes on increasing global demand and continues its transition from a component manufacturer to an integrated systems and solutions provider.

SaniSure is a high-growth, nimble and innovative company with a strong customer and market focus. Join us and grow your career at SaniSure

**SUMMARY**:
This is a pivotal role in ensuring SaniSure’s customers receive exceptional customer service experiences while also supporting the Company’s sales team by providing excellent communications with a customer-centric approach with the ability to multi-task in a fast-paced environment while collaborating with internal resources from the beginning of the quoting process through successful delivery to the end customer.

**ESSENTIAL FUNCITONS**:

- Provide accurate product information, pricing, quotes, modifications, and product availably and delivery dates.
- Process orders, quotes, returns, and exchanges accurately and efficiently.
- Resolve customer complaints and concerns in a timely and courteous manner, striving to exceed customer expectations.
- Coordinate with purchasing and production departments to track order status.
- Run open order report daily. Communicate with customers and sales representatives regarding any potential delays or issues regarding customer orders.
- Maintain customer database and update records with sales interactions and transactions in the ERP system, including customer resale certificates, W-9’s, and other required documents.
- Partner with applicable departments to identify customer/order issues, including notifying accounting for customer credit hold situations and respond to all issues with a sense of urgency.
- Ensure drawings are approved and signed prior to beginning the quoting process.
- Review (in ERP) BoM’s (Bill of Materials) to ensure capability of producing orders by confirming all costs, parts, and labor.
- Ensure margin accuracy by maintaining open communication with the sales team for approval.
- Collaborate with the sales team to provide pre
- and post-sales support.
- Share any upselling and cross-selling opportunities with sales team to maximize sales revenue.
- Prepare sales reports, presentations, and other documentation as needed.
- Stay informed about product features, benefits, and specifications to effectively address customer inquiries and support sales team.
- Participate in ongoing product training sessions to enhance product knowledge.
- Share customer feedback and insights with relevant departments to drive continuous improvement.
- Proactively communicate with internal and external customers.
- Participate in periodic physical inventory process.
- Performs other tasks as assigned.

**QUALIFICAIOTNS**
- High School diploma or equivalent; bachelor’s degree preferred. 5+ years’ related customer service experience in a manufacturing environment for customized products, preferably in a Biopharma or similar highly regulated (ISO) industry.
- Experience using ERP (Syteline preferred).
- Aptitude for working with technical data associated with product lines.
- Proven analytical and critical thinking skills.
- Must be self-motivated with the ability to work independently as well as part of a team in a fast-paced environment.
- Ability to multitask, prioritize, and manage time effectively.
- Excellent Microsoft Office skills.
- Excellent math and accounting skills.
- Detail-oriented with a high level of accuracy in data entry and order processing.
- Strong interpersonal skills with a customer-centric attitude.
- Excellent verbal and written communication skills.

**SaniSure is an Equal Employment Opportunity Employer.

  • Customer Service/ Sales Support Rep

    4 weeks ago

    Camarillo, United States SaniSure LLC Full time

    Job DescriptionJob DescriptionABOUT SANISURE SaniSure is a multinational manufacturer of single-use bioprocessing solutions (SUT) used in the production of biological drugs, including monoclonal antibodies, cell therapies, gene therapies, and vaccines. With operations in the U.S. and in Europe, SaniSure operates a leading platform of vertically integrated...

  • Customer Service/Sales Support Rep.

    1 week ago

    Camarillo, United States SaniSure LLC Full time

    Job DescriptionJob DescriptionABOUT SANISURE SaniSure is a multinational manufacturer of single-use bioprocessing solutions (SUT) used in the production of biological drugs, including monoclonal antibodies, cell therapies, gene therapies, and vaccines. With operations in the U.S. and in Europe, SaniSure operates a leading platform of vertically integrated...

  • Customer Service Supervisor

    3 weeks ago

    Camarillo, United States Eaton Full time

    **What you’ll do**: **PRIMARY FUNCTION**: The Customer Service Supervisor will manage the Customer Representatives’ team with the objective to maximize customer satisfaction and increase performances. The Customer Service Supervisor will recommend staff actions including selection recommendations; coaching, propose disciplinary actions; perform employee...

  • Customer Service Representative

    3 weeks ago

    Camarillo, United States TEKsystems Full time

    *Description:* (3-6 month contract) Customer Service representative will provide high level of customer service by inputting and ensuring correct processing of customer orders, returns, and repairs submitted via various input methods. Process invoice orders and prepare/send paper and email invoices to customers. Primary role: Assists customers via phone,...

  • Customer Service Sales Representative

    3 weeks ago

    Camarillo, United States Vincent Vartanian-District Office Full time

    Job DescriptionJob DescriptionJoin Vicente Cedre Farmers Insurance Agency, a leading insurance agency in Camarillo, CA that is seeking a talented and motivated Customer Service Sales Representative. We take pride in our commitment to delivering exceptional service and building meaningful relationships with our clients.As a Licensed Customer Service Sales...

  • Customer Service Sales Representative

    2 weeks ago

    Camarillo, United States Vincent Vartanian-District Office Full time

    Job DescriptionJob DescriptionJoin Vicente Cedre Farmers Insurance Agency, a leading insurance agency in Camarillo, CA that is seeking a talented and motivated Customer Service Sales Representative. We take pride in our commitment to delivering exceptional service and building meaningful relationships with our clients.As a Licensed Customer Service Sales...

  • Customer Service Sales Representative

    46 minutes ago

    Camarillo, United States Vincent Vartanian-District Office Full time

    Job DescriptionJob DescriptionJoin Dennis Koors Farmers Insurance Agency, a leading insurance agency in Westlake Village, CA that is seeking a talented and motivated Customer Service Sales Representative. We take pride in our commitment to delivering exceptional service and building meaningful relationships with our clients.As a Customer Service Sales...

  • Sales & Customer Service Associate

    2 weeks ago

    Camarillo, United States Massage Envy Full time

    Overview: **Where Better Careers Begin!** Massage Envy Camarillo 2360 Las Posas Rd. **Do you have a passion for helping others?** At the Massage Envy Camarillo franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member...

  • Sales & Customer Service Associate

    2 weeks ago

    Camarillo, United States Massage Envy Full time

    Overview Where Better Careers Begin! Massage Envy Camarillo 2360 Las Posas Rd. Do you have a passion for helping others? At the Massage Envy Camarillo franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to...

  • Sales & Customer Service Associate

    4 weeks ago

    Camarillo, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Camarillo, CA Do you have a passion for helping others? At the Massage Envy Camarillo franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people...

  • Retail Sales Associate/customer Service

    2 weeks ago

    Camarillo, United States AZ Air Conditioning and Heating Full time

    At **AZ Air **we specialize in providing top-notch plumbing, HVAC, and electrical services to residential and commercial clients. Our team is dedicated to ensuring comfort and efficiency in every project we undertake. We are looking for skilled and motivated individuals to join our growing team and contribute to our mission of excellence in HVAC solutions....

  • Sales Support Specialist

    3 weeks ago

    Camarillo, United States Oxnard Executives Full time

    Job DescriptionJob DescriptionOur company is seeking someone who is bright and motivated to add value to our Sales team! We have a robust history of driving successful sales strategies that have always taken our client’s footprint to the next level. Are you ready to make a serious move up the ladder in your professional growth? LOOK NO FURTHER! We are here...

  • Patient Registration Rep

    2 weeks ago

    Camarillo, United States Unavailable Full time

    Overview CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • District Sales Leader

    6 days ago

    Camarillo, United States PepsiCo Full time

    We are PepsiCo Sales. We are game changers, mountain movers and history makers. We are a diverse group, spread among 200 countries and united by a shared set of values and goals. That’s why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we’re committed to performing well as...

  • Customer Service Trainee

    2 weeks ago

    Camarillo, United States HSO Oxnard Full time

    Job DescriptionJob DescriptionWe're on the lookout for a driven and ambitious individual who is ready to dive feet first into a lucrative sales career. The key to success in this role starts with superior customer service skills. As a Customer Service Trainee, you will be a vital link between our clients and their prospective customers in the Oxnard /...

  • Customer Service Representative

    2 weeks ago

    Camarillo, United States Freeway Funding Full time

    Customer Service Representative Location: Camarillo, CADepartment: Customer Service/Collections Type: Full TimeMin. Experience: Experienced We are a fast-paced consumer finance company that services indirect auto financing contracts for credit challenged customers. We are looking for a **Customer Service** **Call Center** **Representative** that is reliable...

  • Insurance Customer Service Rep

    2 days ago

    Camarillo, United States Ari Charles Berman-Farmers Full time

    Berman Insurance Agency is an insurance company locally owned in Camarillo, CA. We are seeking an organized and detail-oriented Licensed Office Assistant/Manager to support the office with day-to-day tasks and responsibilities. Our agency provides both business and personal insurance. Our hours are Monday - Friday, from 8:30 AM to 5:30 PM. We are closed...

  • Sales Support Associate III

    4 weeks ago

    Camarillo, United States Tapestry Full time

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s...

  • Sales Support Associate III

    1 month ago

    Camarillo, United States Tapestry Full time

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s...

  • Sales Support Associate III

    4 weeks ago

    Camarillo, California, United States Tapestry Full time

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible.A...