Host/hostess

3 days ago

Colonial Heights, United States Applebee's Full time

***:Customer Service orientated position primarily responsible for greeting and welcoming, seating, and thanking guests at the restaurant according to Potomac Family Dining Group and Applebee’s brand standards for guest service.

**ESSENTIAL DUTIES AND TASKS**:

- Greets and seats all guests in a friendly
- Assists in maintaining the overall guest flow of the
- Ensures seating service is rotated among server area assignments whenever
- Opens doors for arriving and departing
- Remains visible in the FOH and forward facing the main
- Occasionally delivers food and drinks to guests when extra assistance is
- Interacts verbally with all guests creating a friendly and upbeat
- Completes assigned opening and closing side work as
- Participates in the clearing and resetting of the dining room tables using Applebee’s team delivery
- Observes guests, responds to requests, and anticipates guests’
- Maintains a clean and organized work
- Ability to explain and demonstrate usage of Tabletop Electronic Devices to
- Ability to drive sales with suggestive selling
- Accommodates any special needs of guests such as booster chairs, high chairs,
- Manages the waitlist when the restaurant is
- May occasionally be scheduled to serve guests in a Carside To-Go or Server
- Fills out feature
- Assists in general Front of House maintenance functions including:

- maintaining restrooms
- light cleaning such as dusting light fixtures/furniture/woodwork/artifacts
- washing and/or wiping windows
- sani-bucket rotation
- setting up the expo line
- emptying trash
- rolling silverware
- maintaining restaurant curb appeal

**EQUIPMENT/ COMPUTER SKILLS**:

- Phone
- Soda fountain operation
- Tabletop Electronic Device
- Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers

**SUPERVISORY RESPONSIBILITY: None.**:
**MINIMUM QUALIFICATIONS**:

- Friendly and engaging demeanor
- 16+ years old
- Prior work experience preferred
- Reading, writing, and verbal communication skills required
- Bi-lingual experience a plus
- Reliable transportation required
- Ability to build relationships
- Ability to be a team player
- Ability to follow manager instructions and guidance
- Ability to communicate and behave professionally at all times

**PHYSICAL DEMANDS**:

- Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the
- Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per
- Mobility required during the entire
- Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in
- Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift and bus pans, and trays frequently weighing 25
- Must be able to speak clearly and listen attentively to guests and other
- Transports and carries objects such as high chairs up to 15 pounds up to 15 times per

**Travel**:Less than 5%

**WORKING CONDITIONS**:Subject to wet floors and loud noises, fast-paced, outdoor conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Brand: Applebee's

Address: 449 South Park Circle Colonial Heights, VA - 23834

Property Description: 8298 - Colonial Heights, VA

Property Number: 82098

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